Customer Relationship Management
商品資訊
定價
：NT$ 362 元無庫存，下單後進貨(到貨天數約30-45天)
可得紅利積點：10 點
相關商品
商品簡介
商品簡介
Customer Relationship Management (CRM) is a business strategy that focuses on managing and nurturing interactions with customers. The goal of CRM is to enhance customer satisfaction, loyalty, and overall customer experience. It involves the use of technology and data analysis to understand customer needs, preferences, and behaviors, allowing businesses to tailor their products and services accordingly.
Key components of CRM include customer data management, sales automation, marketing automation, and customer support. By centralizing customer information, organizations can create a comprehensive view of each customer, enabling personalized communication and targeted marketing efforts. CRM systems also streamline processes, improve communication within teams, and help businesses make data-driven decisions.
Ultimately, the effective implementation of CRM can lead to increased customer retention, improved customer loyalty, and better overall business performance.
Key components of CRM include customer data management, sales automation, marketing automation, and customer support. By centralizing customer information, organizations can create a comprehensive view of each customer, enabling personalized communication and targeted marketing efforts. CRM systems also streamline processes, improve communication within teams, and help businesses make data-driven decisions.
Ultimately, the effective implementation of CRM can lead to increased customer retention, improved customer loyalty, and better overall business performance.
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