Mastering 4me: Implementing Your Service Driven Operating Model

4me is not just another service management platform; it is a revolutionary approach to service delivery and management. Unlike traditional platforms built around tickets and workflows, 4me begins with the essence of service delivery: the operating model and its service chain. This unique foundation ensures that every feature and functionality is deeply integrated, offering a seamless, service-driven experience.

Part I introduces you to the fundamental architecture of 4me, laying the groundwork for understanding its service-centric approach. You'll explore how 4me's account structure and service catalog reflect the service-driven operating model of an organization.

In Part II, we delve into the core of 4me, revealing the sophisticated, user-friendly functionalities that set 4me apart from the rest. This section highlights how 4me's robust foundation supports your organization's unique needs, ensuring that collaboration and reporting remain solid and transparent, regardless of customization levels.

Part III, "Customizing 4me," guides you through tailoring 4me to your organization's specific requirements. From managing unique record types to building custom forms and self-service designs, this section demonstrates how 4me's adaptability does not compromise system performance or future updates.

Finally, Part IV expands on the additional functionalities 4me offers, from risk and project management to a fully-featured webshop. This section illustrates how these features are not just add-ons but integral parts of the 4me package, designed to enhance your service management experience without forming technical silos.

By the end of this book, you will have mastered the intricacies of 4me, ready to implement and support it within your organization and successfully pass the 4me certification exams. Welcome to the future of enterprise service management, where speed, efficiency, and customization converge.