Workday Gold: Software Support Model Edition

What does it take to support Workday well?
Workday is incredibly powerful software. Building a support model that will enable your company to maximize its benefits and return on investment has many aspects.
This book is designed to help companies and individuals who may be new to Workday and looking to build or enhance their support model.

Building a support model is a journey, not a destination.
This book comes from my 30 years of experience in IT and Operational roles in various industries, including nine years in the Workday space. My Workday experience includes leading projects and teams and writing hundreds of reports for a Workday customer. Then, doing consulting and being a regular contributor to LinkedIn with posts about Workday.

This is a collection of my LinkedIn Posts, not a textbook with specific tasks. It comes from my own experience and discussions with many Workday customers. It includes links to the original LinkedIn posts so that you benefit from the many comments and suggestions from my active group of followers there.

Over 150 topics in sections such as Building Your Foundation, Measuring Success, Building Your Support Model, Staffing for Workday, Handling Support Requests, Building Capacity, Managing Your Team Well, Leadership/Product Ownership, and Governance/Standards.

Join me on the journey to build a sustainable support process that will allow your company to truly leverage Workday and create an environment where your support team loves to be!