為什麼有些人總能讓對話順利進行，有些人卻經常覺得自己說的話沒被理解？
《The Power of Habit》作者 Charles Duhigg 在本書中，結合心理學研究與真實案例，分析有效溝通背後的關鍵。他指出，人們的對話通常包含三個層面：討論實際問題、交流情緒感受，以及確認彼此的身分與關係。當雙方關注的層面不同，就容易產生誤解。
從陪審團的意見協調、CIA探員的招募任務，到醫師與病患的溝通，作者說明如何辨識對話的真正需求，改善傾聽與表達方式。
本書榮登《紐約時報》暢銷榜，入選 NPR 年度好書，並獲 SABEW 最佳商業書籍獎決選肯定。
● 解析三種對話類型，從實際問題、情緒感受到人際關係，理解溝通的不同需求 ● 結合研究與真實案例，涵蓋職場協商、醫病關係及日常互動 ● 《紐約時報》暢銷書，入選 NPR 年度好書，獲 Adam Grant 推薦
NEW YORK TIMES BESTSELLER ‧ From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life.
“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.” — Adam Grant, author of Think Again and Hidden Potential
ONE OF NPR’S BEST BOOKS OF THE YEAR ‧ FINALIST FOR THE SABEW BEST IN BUSINESS BOOK AWARD
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment.
In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we're actually participating in one of three conversations: practical (What's this really about?), emotional (How do we feel?), and social (Who are we?). If you don't know what kind of conversation you're having, you're unlikely to connect.
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen.
Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work.
In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.
With his storytelling that takes us from the writers' room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.
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