商品簡介
Quality management is at the heart of successful supply chains, and Managing Quality: Integrating the Supply Chain, Eighth Edition provides the most comprehensive, up-to-date approach to mastering this critical field. This edition builds on a foundation of modern quality theory while integrating cutting-edge advancements, including AI, IoT, and risk management in global supply chains. With a focus on Lean, Six Sigma, and service quality, this leading textbook equips students and professionals with the essential tools to enhance quality and operational effectiveness.
目次
Part 1 Understanding Quality Concepts
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Supply Chain Quality and International Quality Standards
Part 2 Designing and Assuring Quality
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality and Innovation in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
Part 3 Implementing Quality
10 The Tools of Quality
11 Statistically Based Quality Improvement for Variables
12 Statistically Based Quality Improvement for Attributes
13 Lean and Six Sigma Management Principles and Tools
Part 4 Forever Improving the Quality System
14 Managing Quality Improvement Teams and Projects
15 Implementing and Validating the Quality System
