Communicate, Connect, and Lead

Communicate, Connect, and Lead is the definitive guide for today's insurance adjuster-designed to elevate the profession beyond file closures and deadlines. Dr. Karissa Thomas, leadership strategist and creator of Efficient Adjuster(TM), offers a new standard of communication rooted in emotional intelligence, clarity, and professional presence.

In an industry driven by pressure and precision, this book teaches adjusters how to build trust with policyholders, reduce conflict, and lead with confidence-even in chaotic claims environments. Whether you're an independent adjuster, staff adjuster, or claims team leader, you'll gain real-world strategies for navigating tough conversations, setting boundaries, and becoming the kind of communicator companies want to keep.

This is not just about what you say-but how you say it, who you are when you say it, and the leadership presence you bring into every interaction. For the adjuster who's ready to move beyond scripts and metrics, this book is your blueprint.