Interpersonal Skills in Organizations(2025 Release)

Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections: Understanding Yourself; Understanding and Working with Others; Understanding and Working with Teams and Leading Individuals and Groups. These can be used collectively or modularly depending on the instructors' preferences and students' needs. This book is for anyone who wants to improve his or her ability to interact with others in the workplace.

作者：Suzanne C. de Janasz
現職：Seattle University Leadership Executive MBA program and leading Future Leaders (Founder)

作者：Karen O. Dowd
現職：Simon Business School, University of Rochester, Rochester, New York (retired)

作者：Beth Z. Schneider
現職：McColl School of Business, Queens University of Charlotte, North Carolina

UNIT I: INTRAPERSONAL EFFECTIVENESS: UNDERSTANDING YOURSELF
Ch 1 Journey into Self-Awareness
Ch 2 Self-Disclosure and Trust
Ch 3 Establishing Goals Consistent with Your Values and Ethics
Ch 4 Self-Management

UNIT II: INTERPERSONAL EFFECTIVENESS: UNDERSTANDING AND WORKING WITH OTHERS
Ch 5 Understanding and Working with Diverse Others
Ch 6 Listening and Nonverbal Communications
Ch 7 Communicating Effectively
Ch 8 The Art and Science of Persuasion

UNIT III: UNDERSTANDING AND WORKING IN TEAMS
Ch 9 Negotiation
Ch10 Building Teams and Work Groups
Ch11 Managing Interpersonal and Organizational Conflict
Ch12 Achieving Business Results through Effective Meetings
Ch13 Facilitating Teams and Groups
Ch14 Making Decisions and Solving Problems Creatively

UNIT IV: LEADING INDIVIDUALS AND GROUPS
Ch15 Effective and Ethical Use of Power and Influence
Ch16 Networking and Mentoring
Ch17 Coaching and Providing Feedback for improved Performance
Ch18 Leading and Empowering Self and Others
Ch19 Managing and Leading Projects