商品簡介
This book provides a comprehensive introduction to Lean Six Sigma (LSS) and its potential benefits in the public sector, offering a practical roadmap for preparation, implementation, and long-term sustainability. Through real-world case studies from diverse public sector organisations -- including healthcare, law enforcement, higher education, and local government -- it illustrates how Lean Six Sigma can drive efficiency and effectiveness.While many public sector organisations have embraced methodologies like Kaizen and Lean, sustaining operational excellence (OPEX) initiatives remains a challenge. Few have fully integrated Lean Six Sigma due to cultural resistance, a lack of formal infrastructure, and limited strategic alignment. Senior management often fails to prioritise OPEX, leaving critical improvement opportunities untapped. This book addresses these challenges, equipping leaders with the knowledge and tools to successfully implement and sustain Lean Six Sigma in the public sector.
