Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses: Professional Communication Skills for Canadian

Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, Second Edition helps students develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures students learn how to apply theory to real-life practice.

. Engaging, comprehensive coverage presents the most current issues and communication concepts. . Content reflects Canada's unique health care context and cultural landscape. . Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons. . Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples, in order to understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities. . Emphasis on collaborative communication includes related evidence-informed case studies and analysis. . Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy. . Questions for Review and Discussion help students practise their reflective analysis skills and provide opportunities for thoughtful review of chapter content. . Content on social media and transitional care delivery reflects current practice standards. . Simulation exercises enable students to practise, observe, and critically evaluate their professional communication skills in a safe learning environment. . Case examples help students learn to develop empathy for patients' perspectives and needs. . Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship - all central components of holistic nursing. . Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. . Ethical Dilemma boxes with reflection questions at the end of each chapter help students absorb and retain key ethical content throughout the text. . Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice. . Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.

• NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text
• NEW! Updated Rich art programme helps illustrate and increase understanding of complex theories
• EXPANDED! Includes even greater examples reflecting Canada's culture and diversity
• EXPANDED! Additional Instructor Only resources on Evolve including Simulation Exercises with suggested answers and outcomes, and Suggested Readings
• NEW! TEACH Lesson Plans plans provide teaching strategies that integrate textbook content with activities for pre-class, in-class, online, group, clinical judgement and interprofessional collaboration, all correlated with RN-NGN Clinical Judgement Model and PN Clinical Judgement Skills competencies