Why Global Capability Centers Fail: And What You Can Do to Prevent It

Why Global Capability Centers Fail-and How to Reimagine Them for 2030. Global Capability Centers were once celebrated as cost-saving back offices. Today, they sit at the crossroads of enterprise transformation-yet too many fail to live up to their promise. They struggle with limited trust, outdated operating models, and the misconception that efficiency alone equals success. The result: Centers that deliver activity, but not influence; output, but not impact.

Why Global Capability Centers Fail is a candid, practitioner-led examination of one of the most critical yet misunderstood elements of modern enterprise strategy. Over the past two decades, Global Capability Centers (GCCs) have grown from tactical cost saving units to strategic enablers of business transformation. Yet, despite their promise, many still fall short of their potential-underleveraged, misunderstood, or reduced to transactional delivery arms. This book is written to uncover why.

Through powerful frameworks, case snapshots, and future-ready scorecards, this book equips enterprise sponsors, GCC leaders, and transformation architects with a roadmap to move from fragile centers to capability platforms that co-create value across the global system of centers.

The message is clear: by 2030, enterprises will not compete on cost alone. They will compete on capability. And only those GCCs that transform now will shape the future.