Navigating the Human Side of Workplace Conflict: A Comparative Study of Organizational Ombuds Similarities & Differences

Who wants to start over with another job because workplace problems push us into a corner with few solutions and we feel trapped? Don't you wish there was an appropriate and informal option to address your specific issue when it's the easiest and least confrontational avoiding the formality of Human Resources? Since we were toddlers, we've been running to someone else to solve the problem. The worst threat is ""You'll be hearing from my attorney."" What do they know about your situation? This book examines an alternative dispute resolution option known as the ombudsman who is totally confidential, impartial, informal, voluntary and unbiased. Ombudsman offer multiple pathways to resolve an issue where the individual chooses a specific one or can blend a few options to solve workplace issues. When we learn to solve the problems ourselves, we can transfer these skills to relationships, family, marriage, our communities, churches, HOAs, even unruly teenager behaviors, and disagreements with your neighbors. Ombuds monitor the heartbeat of your organization. They know the inner secrets and identify behavioral patterns which could disrupt the performance and profitability of your company. Why would a company leader not want to know the truth about their workforce? Ombuds are one of the most influential and certainly the most knowledgeable professional within any agency but their duty is to confidentiality never revealing identities, only workplace issues. Ombuds compliment HR, the legal teams, and work collaboratively with collective bargaining units. The value an ombuds offers to the organization was proven with a five-year comprehensive study examining public and private corporations, not-for-profits, federal agencies, higher education institutions, and healthcare, the first of its kind to compare similarities and distinct differences with recommendations for the future.