Plunkett's Procedures for the Canadian Medical Administrative Assistant

Written in a clear, engaging style, Plunkett's Procedures for the the Health Services Administrative Assistant, 6th Edition provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. Plunkett's contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more; three new chapters on health care's evolving landscape, therapeutic communication, and pharmacology; and a revised art program. Accompanied by a robust offering of invaluable instructor and student resources on Evolve, Plunkett's Procedures for the Health Services Administrative Assistant, 6e is the only text you'll need to prepare for your career in health care administration assistance.

• Written in an accessible, clear, engaging, and easy to understand style
• Quintessentially Canadian content and viewpoint
• Examples and exercises delve deeper into topic areas
• Teaching and learning tools including learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know boxes, end-of-chapter assignments, and discussion questions throughout
• Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
• Coverage of healthcare plans across Canada
• Coverage of Electronic Medical Records (EMR)
• Four colour design and art program illustrates current concepts and improves readability and visual appeal
• Evolve site including TEACH lesson plans, a test bank, TEACH PowerPoint slides, image collection for instructors; chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
• Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts

• UPDATED! Thoroughly updated to reflect contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage on top-of-mind topics including confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more! . NEW! Chapter on Therapeutic Communication
• NEW! Chapter on Health Care in an Evolving Environmen
• NEW! Chapter on Pharmacology
• EXPANDED and UPDATED art program provides greater current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support student comprehension
• NEW! Additional Evolve resources: SimChart(R) for the Medical Office exercises and Practicum Activities