Frontline work is full of situations where there isn't a perfect answer.
Someone refuses help. A conversation starts to escalate. A client returns in crisis. You need to hold a boundary that feels uncomfortable. You leave work wondering whether you helped or made things worse.
The Field Guide to Frontline Care is a practical resource for people working in homelessness, substance use and harm reduction. Written by physician and social worker Marcus Greatheart, it offers practical tools to help frontline workers navigate the situations that rarely have straightforward solutions.
Inside you'll find guidance on:
- responding to refusal without increasing resistance
- understanding why help can become a threat
- setting boundaries without becoming punitive
- recognizing and reducing system harm
- navigating emotionally difficult interactions
- staying effective without carrying responsibility for outcomes you cannot control
Designed to be used during the work, each chapter is organized into short, accessible sections with practical language, clear frameworks and quick-reference summaries that readers can return to when they need them most.
Whether you work in a shelter, outreach program, hospital, supervised consumption site, primary care clinic or community organization, this book will help you make more thoughtful decisions, strengthen relationships and remain human while doing some of the hardest work there is.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
