Transform Feedback from Fault-Finding to Coaching
Do your performance feedback sessions meet with silence, defensiveness, or indifference? Do your employees leave feeling blamed rather than motivated to improve? You are not alone.
In today's workplace, poor feedback is a hidden driver of attrition, disengagement, and broken manager-employee relationships. Conversation with a Coach offers a proven, compassionate alternative.
Through a compelling real-world story of a manager named Steve and his coach, Johnson, this book unveils a powerful six-step framework that turns difficult conversations into coaching breakthroughs. Instead of telling employees what they did wrong, you will learn how to guide them to:
- Recognise their own mistakes
- Understand the real consequences of their actions
- Generate their own solutions
- Take ownership of their growth
Packed with practical dos and don'ts, body language tips, and real-life scenarios-from missed deadlines to customer aggression-this book is your hands-on guide to giving feedback that works.
Whether you are a team leader, HR professional, or seasoned executive, Conversation with a Coach will change the way you talk, listen, and lead.
Stop pointing fingers. Start having conversations that matter.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
