How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interaction
The book introduces the emerging field of service design thinking in an accessible manner to beginners and students and it broadens the knowledge and can act as a resource for experienced design profe
Here is the companion to This Is Service Design Doing—with all the Methods you need. Here is the printed version of the Method Companion to . #TiSDD briefly described more than 50 design method
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actuallydo service design to improve the quality and the interaction between service