This book will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and
This book introduces the concept of Performance Intelligence (PI). Centralized command and control methods that had worked in hierarchical organizations no longer can be effective in today's service e
The emerging possibilities of information technology and data communication, the globalization of markets, and the ongoing specialization of firms have paved the way for network enterprises as an orga
This book considers the power and potential of cloud computing to transform businesses’ operating contexts. It provides a clear understanding of the capabilities and practical applications of the clou
"Vivek Kale's Creating Smart Enterprises goes smack-dab at the heart of harnessing technology for competing in today's chaotic digital era. Actually, for him, it's SMACT-dab: SMACT (Social media, Mobi
Taking inspiration from one of the best models of success, the evolutionary model, Inverting the Paradox of Excellence explains why companies should actively seek out changes or variations on a regula
This book unravels the mystery of Enterprise Process Management Systems (EPMS) environments and applications, and their power and potential to transform the operating contexts of business enterprises.
Now available in two volumes sold separately and together, this completely updated and expanded new edition of theInstrumentation and Automation Handbook, Fifth Edition is strategically split to provi
This book unravels the mystery of Big Data computing and its power to transform business operations. The approach it uses will be helpful to any professional who must present a case for realizing Big
