Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Karl Albrecht’s bestselling book Social Intelligence showed us how dealing with people and social situations can determine success both at work and in life. Now, in this groundbreaking book Practical
From the utilization of textile waste to the high-tech product - this is how modern nonwovens can best described. Web formation and web bonding processes have recently being enhanced. Nowadays, fib
This collection of articles and cases helps readers develop the knowledge, skills and attitudes that managers and human resource managers need for success when working in culturally diverse environmen
Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, so
Integrated supply chain planning is well understood by theory and widely applied in practice – however, only with respect to intra-organisational supply chains. In inter-organisational supply chains,
Karl Albrecht’s bestselling book Social Intelligence showed us how dealing with people and social situations can determine success both at work and in life. Now, in this groundbreaking book Practical
The conventional view is that a few exceptional female figures struggled hard to carve a small niche for themselves with the patriarchal world of Medieval Europe. Classen, who is not further identifie
