Managing a sales force for the first time? Here's everything you need to know. "Making the leap into sales management means meeting a whole new set of challenges. As a manager, you're going to h
"More than 30 years ago, Dick Grote developed a powerful, nonpunitive discipline system that turned a troubled Frito-Lay plant from a hotbed of employee sabotage and toxic relations into a produc
The psychology behind truly exceptional customer service. "Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or t
Averting corporate catastrophe in the "blogosphere." "From the millions of people with a conviction or cause they're eager to share with like-minded readers, to the thousands of corporations looking
"This book's challenge to the marketing community is to wake up and rethink who it is that has control over the economic purse strings." -- From the foreword by Paco Underhill "Forewor
To bring out the best in your employees, remember that performance is only the beginning. At some point in their careers, all managers face a frustrating and seemingly insurmountable chall
If you love something -- especially an idea -- set it free. Illustrations by Raina Bays In a remote fishing village in Japan, an origami master named Daishinji creates a beautiful fish f
This practical resource for managers explains how to keep projects and initiatives on track and get them completed on time and under budget. Consultant and trainer Lewis (The Lewis Institute) covers e
For anyone stuck with a problem employee, here's a must-have manual. All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal wi
When you can see the future, you can profit from it. Foreword by Joseph Coates In the next 50 years, new technologies, shifting global economics, and many other factors will present in
With the development of new technologies and new ways of business, the web being a prime example, the sales profession has changed from a hardy army with sample cases to extremely focused people who f
Today’s projects are more challenging than ever—and project managers need all the help they can get to succeed amid shifting priorities, budget cuts, interruptions, and other obstacles. Now in its thi
Do you have the power to get things done? Your ability to lead and influence others is based on your power. Power is a complex combination of one’s knowledge, expressiveness, history, character, and
Some people have the ability to enter a room and draw instant attention, effortlessly exuding charm, radiating energy and a commanding presence. That enviable quality is called charisma]]and those who
Over six million Americans start businesses every year. That's 11 startups a minute launched by passionate dreamers hop ing to transform their lives for the better. But a huge gap exists between the s
As a department manager, the last thing you want to think about is numbers. But the truth is, that's the only thing your executives and senior managers are thinking about so it's crucial to understand
Most inventory professionals would gladly trade all the "latest thinking" books for a guide they could use to do their jobs better right now. Essentials of Inventory Management presents ready-to-use i
How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha
Computerworld columnist Moschella anticipates the next wave of computer innovation speculating on the information technology (IT) industry's next moves in the global market. The author begins with a
