Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid
This is not your typical business book. You won't find academic remedies to your business challenges or exhortations to create a warmer and fuzzier workplace. In fact, you'll find the opposite-tips on
This introduction to digital data transmission, modulation, and error-correction coding, together with the underlying communication and information theory is an all-inclusive text suitable for all tho
Understanding Information Transmission introduces you to the entire field of information technology. In this consumer handbook and introductory student resource, seven chapters span the gamut of the f
While talking heads debate the media’s alleged conservative or liberal bias, award-winning journalist Bonnie Anderson knows that the problem with television news isn’t about the Left versu
The growing demand for instant and reliable communication means that photonic circuits are increasingly finding applications in optical communications systems. One of the prime candidates to provide s
Perfected over three editions and more than forty years, this field- and classroom-tested reference:* Uses the method of maximum likelihood to a large extent to ensure reasonable, and in some cases op
Fixed broadband networks can provide far higher data rates and capacity than the currently envisioned 3G and 4G mobile cellular systems. Achieving higher data rates is due to the unique technical pro
Validation is a central issue to future model design in environmental science. This book is the first to provide a critical appraisal of today's validation needs, capabilities, and required changes in
The Classic Freewheeling Look at Race Relations Through the Ages Mumbo Jumbo is Ishmael Reed's brilliantly satiric deconstruction of Western civilization, a racy and uproarious commentary on our soci
The medium of television, although a daily part of most modern lives, remains mysterious in the manner it may influence its audience. At the center of this mysery lies the debate of content vs. medium
Now in its fourth edition, this book has been a classic in its genre as a writing guide for students and professionals for more than thirty years. This edition has been thoroughly updated to reflect t
The proceedings of the May 2000 workshop consists of 19 papers that discuss parallel simulation for continuous and real-tine applications, optimistic system performance, interoperability issues, makin
As ready reference for the student, instructor, and those practitioners that deal with perennial weeds on a daily basis, this book uses 28 weed species to illustrate the ways in which perennial weeds
Mathematical calculations for subsynchronous system modeling Subsynchronous Resonance in Power Systems provides in-depth guidance toward the parameters, modeling, and analysis of this complex subclass
Strategic minerals are a major element of resource geopolitics. The US has always provided the umbrella for the West and is now the global policeman on strategic mineral supply. As the global economic
Bridging the traditionally separate domains of analytic and Continental philosophies, Pamela Sue Anderson presents for the first time, a feminist framework for studying the philosophy of religion.
This book covers forest mensuration--the process of counting, measuring, and estimating the economic value of a stand of trees. This process also involves measuring non-timber, landscape values such a
The purpose and location of frontiers affect all human societies in the contemporary world - this book offers an introduction to them and the issues they raise.
The ideas and methods of mathematics, long central to the physical sciences, now play an increasingly important role in a wide variety of disciplines. Analysis provides theorems that prove that result
This is a book for human resource professionals, academics, researchers and independent consultants who are engaged in assessing other people at work. It places assessment in its political, economic,
NAPA Bulletin is a peer reviewed occasional publication of the National Association for the Practice of Anthropology, dedicated to the practical problem-solving and policy applications of anthropologi
River floodplains represent a most important component of the environment. They play a critical role in the routing and storage of floodwaters and frequently represent unique and valuable habitats. In
Deals in detail with the full range of elements appropriate to hillslope research. It develops several key themes in an attempt to bring together the very latest advances in hillslope research. Hydrol
This classic text offers you the key to understanding short circuits, open conductors and other problems relating to electric power systems that are subject to unbalanced conditions. Using the method
This popular reference offers a clear understanding of the scientific principles of ceramics processing required for the development and production of new advanced ceramics. In the latest edition sig
The Wiley Classics Library consists of selected books that have become recognized classics in their respective fields. With these new unabridged and inexpensive editions, Wiley hopes to extend the lif
The most comprehensive food and nutrition reference available today. The International Dictionary of Food & Nutrition As menus in both homes and restaurants grow more sophisticated, a wider knowledge
A ready resource of the standards by which foods are measured, purchased, and inspectedSPECS: The Foodservice and Purchasing Specification Manual is a must-have reference manual for the standards by w
How do we make sense of death - in theology, in philosophy, in experience? How do religions other than Christianity deal with death and with dying? In the now predominantly secular societies of the W
FEATURES1. Provides a practical context for every technique, principle, and discussion which helps to understand the relationship between a set of basic physical principles and their application to a