Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior' service, consumers estimated the number at a mere 8 percent.
This manual for civil and structural engineers aims to simplify as much as possible a complex subject which is often treated too theoretically, by explaining in a practical way how to provide uncompli
This major handbook covers the structural use of brick and blockwork. A major feature is a series of step-by-step design examples of typical elements and buildings. The book has been revised to includ
Get cutting-edge agroforestry research and dataDeforestation and the rampant use of fossil fuels are major contributors to increases in atmospheric carbon dioxide and are enormous influences on global
In this illuminating and concise collection of readings, Karl Marx emerges as the first theorist to give a comprehensive social view of the birth and development of capitalist modernity that began wit
In this illuminating and concise collection of readings, Karl Marx emerges as the first theorist to give a comprehensive social view of the birth and development of capitalist modernity that began wit
