Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
Symmetries, coupled with the mathematical concept of group theory, are an essential conceptual backbone in the formulation of quantum field theories capable of describing the world of elementary parti
This survey design book is a complete, practical guide to show you how to conduct survey research, the full cycle of designing and implementing a survey, data collection, some basic statistical techni
Here is a step-by-step exercise-driven guide for those who need to master Excel to solve practical statistical problems. Each chapter explains statistical formulas and directs the reader to use Excel
