Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior' service, consumers estimated the number at a mere 8 percent.
This manual for civil and structural engineers aims to simplify as much as possible a complex subject which is often treated too theoretically, by explaining in a practical way how to provide uncompli
This major handbook covers the structural use of brick and blockwork. A major feature is a series of step-by-step design examples of typical elements and buildings. The book has been revised to includ
