Power, influence, and persuasion are key ingredients for success in the human resources field--and they can be learned. This book offers advice and tools for effectively commanding attention, changing
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for c
What can you, as a manager, do to attract top talent and keep your company's high-performing employees? In Retaining Employees, you'll learn ways to stay competitive in the war for talent by using cre
To be a successful manager, you need to master the skills that characterize strategic thinking--from examining situations to interpreting information--and know how to apply those skills on the job. In
Often managers need to assess both financial and non-financial performance. What process would you use to measure things that are not easily quantifiable? This book helps you: Understand the impo
In order to remain competitive in increasingly aggressive markets managers must adopt a positive attitude towards change. Successful managers know how to embrace change with an open mind and use it as
Implementing a layoff is one of the most difficult and painful challenges a manager can face. Handled skillfully and compassionately, a layoff can set your team and your company on a positive new path
Performance appraisals are among the most complicated communications you'll have with your reports. This book teachers you how to prepare for, conduct, and follow up on perfomance evaluations. You'll
