How do you decide the best course of action for your company to take advantage of new opportunities? You must develop a business case to explore multiple alternatives before making a recommendation to
Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for c
What can you, as a manager, do to attract top talent and keep your company's high-performing employees? In Retaining Employees, you'll learn ways to stay competitive in the war for talent by using cre
To be a successful manager, you need to master the skills that characterize strategic thinking--from examining situations to interpreting information--and know how to apply those skills on the job. In
Often managers need to assess both financial and non-financial performance. What process would you use to measure things that are not easily quantifiable? This book helps you: Understand the impo
In all too many companies, CEO succession raises stress levels for everyone. New chief executives are under immense pressure to prove themselves quickly. Board members worry whether they've made the r
In order to remain competitive in increasingly aggressive markets managers must adopt a positive attitude towards change. Successful managers know how to embrace change with an open mind and use it as
Implementing a layoff is one of the most difficult and painful challenges a manager can face. Handled skillfully and compassionately, a layoff can set your team and your company on a positive new path
What's the best contribution you can make to your organization? Develop your employees' leadership abilities. But how do you cultivate leadership talent? When is it time to promote a promising employe
Businesses today are operating amid unprecedented uncertainty. The greater the uncertainty, the more ominous and numerous are the threats to your company. To manage external risk, you'll need to selec
You've just been promoted to a managerial position for the first time -- congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mi
Managing up is not political game playing. Rather, it's a conscious approach to working with your supervisor toward goals that are important to both of you. Through managing up, you build a productive
Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can m
Eight articles written by 20 American academics and leaders from diverse backgrounds--the corporate world, education, science, and sled dog racing--this text offers management professionals some techn
Power, influence, and persuasion are key ingredients for success in the human resources field--and they can be learned. This book offers advice and tools for effectively commanding attention, changing
What and whom is a business for? This collection of articles gathers the latest thinking on the strategic significance of corporate social responsibility.
Resolving today`s most pressing questions about business behavior has become a priority in today`s corporate environment. In deciding how to act, managers reveal their inner values, test their commitm
This collection of revealing articles captures the varying leadership and management styles of senior executives in several industries. In today`s unpredictable business environment, a strong effort a
The series is designed to bring today`s managers and professionals the fundamental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined
Performance appraisals are among the most complicated communications you'll have with your reports. This book teachers you how to prepare for, conduct, and follow up on perfomance evaluations. You'll
