If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you cr
Cook, a customer service consultant and author, provides advice, tools, and techniques for managers to use to deal with complaints. She argues that complaints should be seen as an opportunity to put t
This study is the first comprehensive analysis of its kind. It examines the Communist Party’s evolving religious controls and citizens’ responses to them, focusing on seven religious group
This anthology provides the first art-historical reassessment of information-based art in relation to data structures and exhibition curation. It examines such landmark e
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisationa€?s strategic aims and goals centre on the delivery of excellent servi
This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places gr
This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to devel
