ace the coding interview with Python and JavaScript

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

It’s a big jump from employee to entrepreneur—with a daunting failure rate. Get the inside scoop on what it takes to succeed. Millions of employees parked in cubicles dream about starting their own

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique ""When this happens, try

Let’s get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business. The “party plan” model of direct selling—introducing products through ho

If you’re overwhelmed and overworked, you don’t need sympathy—you need a powerful system for getting more done in less time. More Time for You shows you how to take advantage of today’s most ver

Does your image project success…or failure? When you’re on a job interview, this may be the most important question you face. Fair or not, assumptions about our intelligence, abilities, sophisticati

The best-selling customer service management book is back and better than ever...with new tips, strategies, and examples! Today’s customers demand service that isn’t just beyond the norm,

Turn cold calls into cold cash! "Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips readers ca

Your Successful Project Management Career provides you with all the information and advice you need to get started. Beginning with an overview of how project management got started, how the field has

A Quick Guide to All the Formulas and Ratios You Need to Invest Like a Pro By Michael C. Thomsett All the must-have formulas stock investors need, with easy-to-follow instructions for using

In sickness and in health…in debt and in wealth! All couples have their own complex relationship with money: how they organize and pay their bills, how they balance their checkbook, and mo

Carreira and Trudell combine ideas of lean manufacturing with Six Sigma in a guide aimed at managers of Six Sigma projects. They describe lean Six Sigma methodologies and the basic tools of each strat

Averting corporate catastrophe in the "blogosphere." "From the millions of people with a conviction or cause they're eager to share with like-minded readers, to the thousands of corporations looking

This guide to interviewing prospective job candidates suggests drawing on questions about the person's previous job experience to judge their abilities and future performance. Hoevemeyer describes Com

"The Trainer’s Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Now completely updated with hundreds of ready-to-use techniques, the book is still the perf

101 Project Management Problems and How to Solve Them shows you how to:-Keep your project on track despite unavoidable interruptions-Prevent unreliable outside collaborators from jeopardizing the enti

Some people have the ability to enter a room and draw instant attention, effortlessly exuding charm, radiating energy and a commanding presence. That enviable quality is called charisma]]and those who

When you speak at work…does anyone listen? People who know how to influence others in the office enjoy a greater measure of control over their work lives and advance their careers more rapidly than

The ups and downs of negotiating can be challenging enough at home. But when people put themselves in another country -- where the customs and conventions are often radically different -- they’ve got

All-new, fast, simple exercises managers can use to build great teams! Most managers, supervisors, and team leaders realize the importance of team-building, but just can’t seem to find the time

You can't fight your basic nature. But if you can understand it, you can succeed. Twelve specific and very important cognitive functions begin developing in the brain at birth. These ""ski

Personal success expert Brian Tracy gives readers a proven action plan for getting the job done when the pressure is on. In business and in life, things seldom go exactly as planned. You'v

How to make sure employees meet their goals -- and yours. "All managers want to hold their employees accountable for results, but few know how. Moving beyond the far-from-ideal annual performanc

Reveals twelve secrets of expert influencers, explaining the laws of dissonance, contrast, and expectations, and offers strategies and tactics for developing persuasion skills to achieve success and p

Few professional firms are able to consistently grow their fees and profits. Based on the concept of relationship marketing, The Rainmaker's Toolkit gives readers the tools, techniques, and strategies

As a department manager, the last thing you want to think about is numbers. But the truth is, that's the only thing your executives and senior managers are thinking about so it's crucial to understand

An all new, updated edition of the book that’s been helping to knock customers’ socks off for 20 years. Who would’ve thought that a practical, fun, easy-to-read customer service book would capture t

Over six million Americans start businesses every year. That's 11 startups a minute launched by passionate dreamers hop ing to transform their lives for the better. But a huge gap exists between the s

Once upon a time, the most powerful communications tool was the art of storytelling. This book shows that it still is.

Teams that succeed are those that know how best to work together. This book shows managers how to get fast, powerful results. In a team situation, many issues -- like lack of trust and commitmen

What’s more important than whether a project is on time or on budget? Whether it delivers value. What good is a project that's on time...on budget...and ends up providing your organization

For the consultative salesperson, closing can be a tricky business. This book lays out a step-by-step plan for sealing the deal. For the past several years, the often-unwarranted myth of the p

Completely revised -- and more powerful and practical than ever!

"More than 30 years ago, Dick Grote developed a powerful, nonpunitive discipline system that turned a troubled Frito-Lay plant from a hotbed of employee sabotage and toxic relations into a produc

Managing a sales force for the first time? Here's everything you need to know. "Making the leap into sales management means meeting a whole new set of challenges. As a manager, you're going to h

Nautilus Book Awards Winners for 2007 (category: Self-Help/Psychology/ Personal Growth) "Like many people, Kathleen Hall found that despite great success and material wealth, she had yet to iden

Every team needs a regular dose of team spirit to function at its best. That's why managers turn to these easy and effective activities for building camaraderie and cohesion. Now in its second edition

How do you go from competent manager to indispensable business asset? Do the math! Your success or failure is reflected in one number: the bottom line. So you’d better get a handle on the numbers tha

With the development of new technologies and new ways of business, the web being a prime example, the sales profession has changed from a hardy army with sample cases to extremely focused people who f

Gaynor (a consultant) outlines the thought processes related to management and applies them to seven key areas of the manager's job administration, direction, leadership, dealing with people, taking a