Documents some of the practices, tools, and attitudes that can be used to define, plan, and execute projects in a dynamic and fast-paced environment that creates synergy between process and creative f
This guide to buying and selling cars and trucks on the eBay Internet auction site explains the process of putting a vehicle up for auction and how to place a bid on a vehicle, and cites resources for
Provides executives, managers, and human resource professionals with information on gauging human costs and improving productivity at the organizational, functional, and human capital management level
New advice for managers on knowing how and when to give employees the guidance they need. Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfactio
The classic, comprehensive guide to mergers and acquisitions, now completely updated for today's market. "Mergers and acquisitions are among the most powerful and versatile growth tools employed
Economies rise and fall. Technologies come and go. But companies that develop outstanding leadership within their ranks can weather any business storm. "Leadership," say authors Fulmer and Goldsmith,
Hira (Rochester Institute of Technology) and Hira (Simon Fraser University) describe the factors that have led U.S. companies to send white collar jobs overseas, and propose business, education, and p
Companies that lose the trust of customers and investors risk losing much more. Maybe even everything. The recent rash of corporate scandals—and the ensuing financial ruin of companies and
Hutchings, an independent consultant and trainer, offers methods for getting work done at the office while retaining sanity and lowering stress. She gives tips for improving reading speed and memory,
Updated and expanded to reflect the latest trends and best practices, a guide to succession management contains 20 percent new material, including chapters on recruitment and retention, as well as upd
"Why do some people remain so calm and collected in the face of looming deadlines, combative meetings, impending layoffs, and turbulent changes? And why are these seemingly unflappable people the
Offers a model for building organizations that can swiftly and effectively respond to rapidly changing business needs. This method has been fine-tuned in hundreds of large and small companies, and val
Bean and Radford (consultants in marketing and development) argue that many new products fail because companies lack a reliable process for creating and marketing them. In this book, they offer a met
A practical, systematic guide to improving and increasing influencing skills. "I told him exactly what to do. I couldnt have been clearer or more direct--and he still didnt do it!" And maybe thats exa
Kunstler (management, Lesley University) examines the dynamics of historical communities and modern companies where creativity has flourished and pinpoints factors that drive exceptional accomplishmen
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service
Offers everything needed to design and deliver a complete employee workshop that covers listening, assertiveness, resolving conflict, and coordinating action. Gives step-by-step guidelines for effecti
The power of technology is completely transforming business operations, radically boosting speed, efficiency, and shareholder value. One of the newest and most promising applications of electronic tec
Mello draws on years of experience in product development, hardware engineering, software development, and marketing, in creating this text for executives and new-product professionals. She presents
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
Based on interviews with CEOs, this book defines the roles workplace learning and performance (WLP) professionals are expected to play as managers, analysts, intervention designers and implementors, c
This 6.5x8 guide describes 10 principles every business needs to follow in order to ensure maximum contribution from and communication between employees, customers, and shareholders. Manning has been
Larry Ellison, the founder, president, and CEO of software development company Oracle, is notorious for his aggressive business tactics and flamboyant lifestyle. Drawing upon interviews with his colle
This dictionary features more than 2,500 definitions and examples of phrasal verbs, two-word verbs, prepositional verbs, and verbal collocations. Each entry includes abundant examples to enhance compr
Contending that building customer loyalty requires common sense, a big-picture focus, and ongoing attention to details, Timm (organizational leadership and strategy, Brigham Young U.) presents seven s
Volkema (business, American University) examines what leverage is, how to increase one's own leverage or decrease the leverage of another party, and the advantages and disadvantages of these approache
Written for buyers, managers, and executives, this guide serves as a basic introduction to purchasing, but also relates specific tools to broader procurement and general business issues. Paquette (a
Consultant, management instructor in state and military universities, and television correspondent Walton explains how bosses can talk higher-ups into seeing it their way, or workers into going along
Solomon, director of a consulting firm specializing in online consumer research, looks at the latest research, real-world examples, and current thinking in advertising, sociology, and media studies to
Written to help trainers and managers design and lead a conflict management workshop, this resource contains a wealth of training materials to use in workshops, including practice activities, handouts
If your company needs to develop a more scientific strategic approach - one that's sophisticated and creative, yet rigorous and results-oriented - this book is for you.You've probably discovered that
Wallace, an IT strategy and disaster recovery consultant, and Webber, a certified project manager, show businesses how to survive any type of major disruption, from electrical outages to terrorism, in
Reveals the author's strategies for taking complete control of one's time and using it to get more done, increasing productivity and income exponentially, including how to make better, faster decision
The fourth edition of the reference for export/import professionals is revised to include new forms and instructions, new US Customs Service checklists, and new Automated Export System procedures. It
Merkow, an e-commerce security advisor with a global financial services company, and Breithaupt, a project manager with a brokerage firm, offer strategies and solutions for companies with an Internet
Written for trainers and managers responsible for workplace teams, this activity book includes a collection of exercises designed to help develop the skills and knowledge needed for team success. Exer
Examines traits of "prime movers," that rare breed who create products, services, and industries that literally change the world. Looks at 70 great wealth creators and reveals core characteristics sha
Declares war on corporate mediocrity, offering many examples of companies that fail to perform because their leaders and managers lack the drive to excel. Describes practices and attitudes that chara
Organizations have always assessed and managed risk, but until recently this function has been isolated and little understood. Now risk management is moving into a broader spotlight, taking its rightf
A powerful program for getting your finances into shape...now in paperback! Are your bills bloated, your savings scrawny, and your investments sluggish and lazy? This book introduces a proven program
