Is your workplace working for you and your employees? Studies show that unhealthy work habits, like staring at computer screens and rushing through fast-food lunches are taking their toll in the form
Hughes, a sales leader and consultant, details a method for business-to-business sales that uses a combination of technology and human engagement, including calling, voicemail, email, text messages
One thing that will never change about the business world is the presence of risk. But risk management has changed dramatically since the 2008 financial crisis. . .and new developments in technology a
From the Publisher With changes in the economy, the job market, technology, and the law, human resources professionals and department managers alike are facing new challenges. Luckily, the second edi
Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology syste
One thing that will never change about the business world is the presence of risk. But risk management has changed dramatically since the 2008 financial crisis. . .and new developments in technology a
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. The better their view o
Describes the impact that technology has on children's attitudes and identities along with advice for parents to help children develop social networking skills, a healthy identity, and a sense of purp
"Every firm’s sales force combines the distinctive personalities of its members with the complex issues of size, pay structure, incentives, performance evaluation, and effective uses of new technology
Corporate portal technology offers a vision of nearly universal access to company information for every employee. This guide for information technology professionals provides a detailed picture of the
Formerly with the Harvard Business School, Linder has years of executive experience in the technology industry; she now works as a consultant in Charlestown, Massachusetts. Based on 145-plus interview
Withers has some 20 years of experience developing conflict resolution processes in cross-cultural business settings; Lewis is the manager of diversity programs at a leading technology company. Writte
Solovic, an entrepreneur, attorney, and business contributor, and Manley, a freelance writer and content marketing specialist, outline a process for companies to build innovation and the ability to
Belew, an author and online marketer, shows sales and marketing professionals how to find and engage customers by building relationships with them on Twitter, Facebook, Google+, LinkedIn, blogs, and o
James (law, Texas Tech U.) describes the symptoms and stages of Alzheimer's Disease and explores the legal and ethical dilemmas that come with the diagnosis and progression of the disease. Separate ch
Written by a software consultant and a diversity education consultant, this guide overviews the web conferencing products available on the market, which applications work best and why, the features an
For introverts, one of the most intimidating skills they need to develop in order be successful in business and life is networking. Matthew Pollard, the leading expert on introversion and business gro
What makes great leaders like Jeff Bezos, Elon Musk, Howard Schultz, and Steve Jobs extraordinary? All In shows leaders and aspiring leaders how obsession can fuel the most incredible successes, but a
What can you learn from the most successful companies in the world? The Spanx Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that
What can you learn from the world’s most successful companies? The Marvel Studios Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices t
What can you learn from the most successful companies in the world? The Capital One Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices
What can you learn from the most successful companies in the world? The NBA Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that en
What can you learn from the most successful companies in the world? The Sephora Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices tha
To be a great leader, you must be able to unite people from all backgrounds with seemingly competing agendas to come together under a common cause. Marc Morial, former mayor of New Orleans and current
For salespeople tired of feeling stressed out, burned out, and bummed out that their customers don’t want to hear from them, A Mind for Sales is the guide they need to develop a success mindset and th
Research shows you have a 50% chance of hiring the right employee… and a 50% chance of hiring the wrong one. It’s a toss up, but it doesn’t have to be.Research shows you have a 50% chance of hiring th
If today’s brands want to succeed, they have to be in the conversation, and influencers make that happen. The Age of Influence is an essential guide for marketing professionals and business owners who
For the rising number of free spirits seeking inspiration and a road map to leave their safe but soul-crushing day jobs and chase their dreams, real-life Wildpreneur Tamara Jacobi shares her insights
From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and glob
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. When it comes to delivering great customer service and custome
Discover the principles, practices, and insider secrets of paid professional speaking success in 77 instant-access “microchapters” that will help you market your smarts, monetize your message, and dra
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of bu
Recent evidence shows that, if done right, business can alleviate suffering and elevate joy in our lives--while still delivering extraordinary performance.Employees, customers, investors--all want to
In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In
Are you building a typical team… or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to
You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
