The job market is awash with qualified applicants. Yet employers rarely select based solely on merit. Instead, most hiring decisions are gut-level evaluations made in the first few minutes of an inter
This book compiles 100 tips and techniques for project management processes. Organized alphabetically, they relate to the areas of general, leadership, teamwork, control, scope, time, cost, quality, h
Offers unemployed persons a step-by-step plan for handling the loss of a job, creating a new career plan, writing effective raesumaes, networking advice, and advice on the interview process.
Pagnoni, a fundraising consultant and workshop leader who directs three nonprofit organizations, and Solomon aid nonprofit organizations in enhancing organizational growth and getting to the next leve
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, collea
Too much debt? Not enough savings? Stop your whining and get to work. It's time to become a battle-ready financial warrior, prepared to tackle any money challenge. Modeled on the Soldier's Handbook, w
Managing people is a tricky business—and managers and small business owners need a clear understanding of the essentials of human resources to survive. The original edition of The Manager’s Guide to H
No matter how many initiatives you spearhead or how hard you think about decisions, you will make the occasional management misstep. All leaders do. You can lie awake at night questioning yourself or
Birth, death, and conflict'three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situati
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering 'superior' service, consumers estimated the number at a mere 8 percent.
As a small-business owner or solopreneur, you wear many hats'perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time
Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bring
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back'and those who don't soon discover that word spreads fast. The differ
More women are running major companies than ever before. While still far too few in number, these female heads of industry are the forerunners of a radical shift in power now underway. During the past
A well-crafted performance plan has the power to dramatically impact a company's bottom line by increasing efficiency and effectiveness in the workplace. This uniquely practical book provides a custom
Even in a bad economy, companies have job openings they can’t fill. Considering the millions of people who are out of work or unhappily employed, how can that be'What are job seekers doing to turn off
Now students, instructors, and professionals everywhere can find clear, authoritative, explanations of more than 6,000 key business terms. Prepared by a noted encyclopedist, The AMA Dictionary of Busi
Every company faces the inevitable challenge: stagnate or grow. One of the fastest ways for small- and mid-size companies to expand is through acquisition. Purchasing another company can seem daunting
A recent Conference Board survey found that a staggering 53 percent of workers are dissatisfied with their jobs, but with the unemployment rate stubbornly high, searching for a new position may not be
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require
Direct selling is booming. It’s no surprise when you consider the benefits of launching a direct selling business—low start-up costs, strong earning potential, and a flexible work schedule. Currently
Provides a guide to writing effective copy for the Internet, covering such topics as psychological motivators, constructing Web copy, email marketing, and promotional articles.
From depleted retirement accounts to underwater homes, it’s been gloomy news for years. But the picture will get much brighter for those who take advantage of the laws and reforms enacted in the wake
Other books have claimed to help readers build a lucrative financial services practice…but it was The Million-Dollar Financial Services Practice that provided ambitious financial advisors with a step-
The Atlantic magazine has called it the “end of men.” For the first time in U.S. history, women form the majority of the workforce, filling more managerial positions than their male counterparts. Toda
The way a company designs its sales compensation program has a greater impact on behavior and results than any sales training, sales management method, or leadership message. Yet most senior executive
People won’t put up with being “sold” anymore. If they sense they are being pushed, their guard goes up—and even if they do comply, lingering resentment undermines the relationship...maybe forever. Ye
From overflowing priority lists to power-hungry colleagues to nagging parental guilt, stress is the defining characteristic of most of our lives. Real help is here—an all-encompassing, stress-busting
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent p
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged chi
From the C-suite to the sales force to the ground floor, downtime is deadly. When a job opens or turns over, organizations must adjust seamlessly. In Positioned, some of the world’s best people strate
The role of human resources is no longer limited to hiring, managing compensation, and ensuring compliance. Since the 1990s, a transformation has occurred. Companies are calling upon a new breed of HR
The Sydney Hobart Yacht Race is among the most demanding sailing competitions in the world. Unpredictable seas make the 628-nautical-mile course grueling under the best conditions, but the 1998 race p
Before you can lead others, you must learn to lead yourself. Yet those tasked with leadership roles must discover what their people—and their companies—respond to as they go. The Leader’s Pocket Guide
There is perhaps no leadership challenge more daunting than managing creativity—and more urgent than delivering breakthrough innovation. How do you harness some of the most passionate, intelligent peo
Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-fli
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you’re a sales rep, sales manager, or a professional service
Storytelling has come of age in the business world. Today, many of the most successful companies use storytelling as a leadership tool. At Nike, all senior executives are designated “corporate storyte
People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Based on research performed by the prestigious Saratoga Institute, The 7 H
It's tricky enough to spearhead a big project when you're the boss. But when you're the leader of a team of people who don't report to you, the obstacles are even greater. "Results Without Authority"
