Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
Wow your customers . . . with "less." Cut costs-it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can you stay competitive and satisfy customer
"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason
Capture their attention-and keep it! With the rise of digital media, you'd think it would be easier than ever to be heard. Yet, most messages fail to cut through the clutter. Consumers are overwhelmed
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best
Want employees that go the extra mile? Love them or hate them, employee engagement surveys are here to stay. As manager, you're expected to digest the data and come up with a plan for improving the nu
With rental prices climbing, vacancy rates low, and property values rising, real estate investing has become a tempting option for achieving financial security.The idea is simple: buy a property, fix
When some people speak, everyone listens. When they need commitment to projects, others jump on board. These are the lucky few with “presence”—that subtle magnetic field that signals authority and aut
From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager’s existence. So what do most do? Ignore them!And that’s a recipe for more problems. Written by a
Hurt, a leadership consultant with experience in sales, customer service, and human resources, and Dye, a trainer and facilitator associated with a leadership development business, show business leade
Filled with insights from leading figures in the arts as well as lessons from thriving artist-entrepreneurs, the authors explain the business side of performing arts, in a book that helps readers unde
Citing workplace bullying as a “silent epidemic,” Curry, once a target herself, provides real-world problem-solving. With an approach based on learning and memory theories, she offers a how-to book ch
When it comes to work these days, we’re expected to do more with less—but is this nose-to-the-grindstone philosophy the best way to run a business? Alarmingly low employee engagement numbers indicate
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding custom
Combines real-life stories with practical advice for making eldercare decisions, covering such topics as evaluating caregiving options, managing the costs of care, and having difficult discussions wit
Explains how to identify the bullying styles of bossy children, details how a parent's insecurities can reveal themselves, and outlines how these parents can regain control in their relationship with
Simmons presents students, academics, general interest readers, and professionals working in a wide variety of contexts with the second edition of her comprehensive guide to bringing the power of effe
Toporek offers tips and advice for effectively interacting with customers on a day-to-day basis. The material is divided into ten sections, each focusing on a different aspect of customer service. Top
Business today is global--and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team
With greater workplace demands comes greater stress—and it’s taking a toll on our productivity and well-being.The standard recommendations are to exercise, meditate, eat better. But who has time for y
The crucial element separating an exceptional career from a lackluster one is the ability to devise innovative solutions to work challenges. With research showing the direct relationship between ideas
Van Rooy, Senior Director of International Human Resources Strategy and Operations at Walmart, provides readers with a roadmap to career success. No matter the reader's career path, Van Rooy provides
The job market is awash with qualified applicants. Yet employers rarely select based solely on merit. Instead, most hiring decisions are gut-level evaluations made in the first few minutes of an inter
In this constantly-connected, do-more-with-less world, being able to increase your productivity is a real advantage. Certified Professional Organizer (CPO®) and productivity expert Tamara Myles has de
Belew, an author and online marketer, shows sales and marketing professionals how to find and engage customers by building relationships with them on Twitter, Facebook, Google+, LinkedIn, blogs, and o
Papke, an organizational psychologist, leadership consultant, executive coach, and speaker and facilitator, outlines a framework for aligning customer needs with a company's leadership, culture, and b
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, collea
As a small-business owner or solopreneur, you wear many hats'perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time
Get Clients Now! has helped thousands of independent professionals dramatically increase their client base. With this uniquely practical guide, it's easy to replace scattershot marketing and networkin
A recent Conference Board survey found that a staggering 53 percent of workers are dissatisfied with their jobs, but with the unemployment rate stubbornly high, searching for a new position may not be
Lead-generation marketing is evolving rapidly, but many companies are still using the same methods they always have. How can a marketer know which lead generation tactics will provide them with the be
Other books have claimed to help readers build a lucrative financial services practice…but it was The Million-Dollar Financial Services Practice that provided ambitious financial advisors with a step-
Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it
People won’t put up with being “sold” anymore. If they sense they are being pushed, their guard goes up—and even if they do comply, lingering resentment undermines the relationship...maybe forever. Ye
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent p
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged chi
