"For decades, AMA -- and every other training organization -- has encouraged seminar participants to fill out a ""personal styles survey"" that focuses on the various ways in which people approach the
Peels away the mystery that surrounds the psychology of influence and reveals how the world's most persuasive politicians, advertisers, salespeople, and spin doctors work their magic. Case studies in
Understanding the natural process of how adults learn is critical to delivering training that's interesting, relevant - and most important - gets tangible results. In Turning Training Into Learning, t
A guide to ingratiating one's self with the boss. Fifty-nine chapters offer such advice as: don't become a threat, identify your boss's allies and enemies, do more, figure out your boss's likes and di
Provides a simple, flexible, and non-mathematical approach to applying Dorian Shainin's version of the Design of Experiments technique for improving and maintaining quality. Updated from the 1991 edit
Offers tips and techniques for writing and delivering a speech, in a text that includes memorable speeches from such notable speakers as Winston Churchill, Franklin D. Roosevelt, and Reverend Jesse Ja
A giraffe and an elephant consider themselves friends. But when the giraffe invites the elephant into his home, disaster strikes. The house has been designed to meet the needs of the tall, slender gi
Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving
The Boss and The Assistant. It's a basic business relationship, and the structure is easy: The Boss gives orders, and The Assistant obeys. But there’s an alternative that's better for both assistant a
The author outlines a planning and implementation methodology that involves: forming an outsourcing team to study options; determining how outsourcing fits with long-term strategies; analyzing present
This one-stop resource presents the best practices in customer service and how to implement them. From classic issues like customer retention to contemporary concerns involving the internet, it covers
A step-by-step resource for clear communication of all types of policies and procedures. Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definit
A guide to writing clear policy and procedure documents for company administrators. Includes discussions of the planning, analysis, and research necessary to writing effective policy; legal violations
A guide to the circuitous world of indirect marketing channels. Discusses issues of antitrust legalities, channel power and conflict, selection criteria, distributor enticements, market coverage strat
" A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of ex
Covers the supervisor's role, the transition from worker, teamwork, employee selection, communication, leadership, discipline, performance appraisals, employee counseling, and time management
Tells how to find prospective customers, make effective use of the telephone, identify those in authority, deal with receptionists, and evaluate one's performance
Designed to help students of Russian increase their knowledge of wordbuilding and, as a result, increase their vocabulary, Roots of the Russian Knowledge includes 450 of the most commonly used roots o
Nobody likes criticism. Handled poorly, it too often stings and breeds resentment—and most of us try to avoid it at all costs.But criticism—crafted carefully and communicated skillfully—promotes trust
Any size business can benefit from public relations. You can gain attention for your own small business and help build your company's credibility and brand . . . if you know the tricks of the trade. T
Francis, a consultant in sales coaching and training, shows sales organizations how to create nonstop sales growth, rather than fluctuate between boom or bust. She explains how to use a framework that
A leader’s most important job is to communicate. Every day, whether in a meeting or a presentation, a water-cooler conversation or a formal speech, his or her ability to craft and deliver a clear mess
These days it's easy to become a writer--after all, anyone can start a blog or a website. But the pinnacle for most authors is getting published in print--and that is tougher than ever. The book busin
Scalise, a journalist and mother of twins, presents a guide for parents of twins, for pregnancy through the first year. Advice is organized by task rather than age, and gives details on such topics as
Presents information about finding and securing a home mortgage, describes different types of loans, explains credit scores and borrowing power, and examines how the Internet has changed the real esta
For most supply chains, cost reduction is imperative to long-term survival. Yet identifying the costs that can be eliminated—and then doing so effectively—can prove impossible without the right method
This guide will transform you from an accidental manager into a successful one. Your job will become a bonus, instead of a burden, for you and your company as you learn how to: develop your staff memb
Why do some people remain so calm and collected in the face of looming deadlines, combative meetings, impending layoffs, and turbulent changes? And why are these seemingly unflappable people the ones
An award-winning speaker, marketing specialist, and dedicated student of the Wright Brothers uses the experience of the famous first family of flight to create a plan for achieving success that is bas
Some people appear to be "natural born leaders." But are they literally born that way? Or have they been taught, coached, rewarded, and reinforced in ways that enable them to be leaders?Acco
"Channels of distribution is one of the hottest areas in marketing and sales today. And no one understands the subject better than Ken Rolnicki! Managing Channels of Distribution supplies a much-neede
