This guide for government managers at the federal, state, and local levels explains how to hire and terminate employees within the constraints of government human resources management systems. The boo
Reed, a loan officer and columnist, gives tips on how to get approved for a home loan in the new mortgage market and how to avoid potential landmines. He explains how new lending and underwriting rule
The story of any military operation revolves not just around strategies and equipment, but around people. Now for the first time, readers will get an intimate look at the people behind CAS—Close Air S
Already a best practice for the majority of Fortune 500 companies, Program Management Office (PMO) is being embraced by large and small organizations eager to efficiently manage all their projects. Th
Ever since the first colonists landed in “The New World,” Americans have forged ahead in their quest to make good on the promises of capitalism and independence. This book vividly illustrates the hist
Facility management is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology syste
With our workforce becoming increasingly diverse, encouraging sensitivity and understanding in the workplace is a top priority for businesses everywhere. The Diversity Training Activity Book addresses
Delegation amounts to a lot more than just passing work off onto subordinates. When handled correctly, it gives managers a chance to strengthen their departments by developing the skills and organiza
As women, we all want to be heard and respected for our contributions. However, a weak or grating voice can sabotage even the most articulate and brilliant ideas. To get her point across, every woman
One thing that will never change about the business world is the presence of risk. But risk management has changed dramatically since the 2008 financial crisis. . .and new developments in technology a
HR consultant and speaker Taylor is a former general counsel and executive with such companies as Blockbuster, Paramount Pictures, and Alamo Rent-A-Car, and was also chair of the Society for Human Res
Webber (IT professional, Insight Corporation) and Wallace (information services professional, Result Data) provide numerous practical ways to save money, manage a company more efficiently, and reduce
What makes a great leader? Confidence? Trust? Vision? The ability to inspire? The answer is complex yet understandable. The good news is that most great leaders are made, not born, and many of the cha
Today’s sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close mor
Most sales professionals spend all their time and energy trying to perfect their own style of selling. Yet they fail to recognize that buyers all have their own individual “buying styles”...and when s
Samuel, a financial consultant for Fortune 500 companies and major advertising agencies who conducted a study of the American wealthy for J.P. Morgan in 2000 and 2005, examines the American wealth cul
This practical EBay selling guide contains marketing tips designed to help both novice and full-time sellers "take their business to the next level." Ennico is a lawyer who specializes in small busine
How do you measure greatness? Whereas “excellence” is about becoming the best you can be at one particular thing, greatness moves you past routine success and onto a new plateau where your achievement
Finding a condo, co-op, or townhouse to call home is hard enough, but finding financing to buy this kind of property is even more challenging. As a veteran mortgage banker and author of Mortgages 101,
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition
Arguing that the type of care patients receive is linked to the type of patient they are, Fesen (U. of Kansas), an oncologist and internist, provides a guide for cancer patients to help them navigate
The author describes the life of her father, a World War II veteran, who witnessed the atrocities of the Braunau concentration camp, and documents his struggles with anxiety and nightmares after his r
There is no question that being a mother is challenging, but this fun, frank, and prescriptive guide tries to do the impossible and make new motherhood easier. Featuring interviews with hundreds of mo
Writing in a reader-friendly, accessible style, Gallagher, a corporate trainer and public speaker on workplace culture and communication, outlines a strength-based approach, based on the strengths-bas
Drawing from the world of professional auto racing, Coughlin, an author and management consultant, describes how managers can use the lessons from this arena to build business growth and accomplish ou
In this guide to home buying, Davis, a real estate broker who has written many articles and books in the field, addresses topics such as finding the best mortgage and dealing with lenders; working wit
Even the most well thought out initiatives will fail without true employee ownership, accountability, and engagement. Yet most managers and executives don’t have a clear system for ensuring the suppor
Deutschendorf is an emotional intelligence (EI) coach in Canada, and he has written this guide for general readers who want to develop "advanced common sense" to resolve conflicts, achieve monetary su
Tyreman, an entrepreneur who has helped differentiate and develop brand identities for many companies such as Nike, Banana Republic, and Disney, instructs readers on how to create a world-famous brand
Kotler (international marketing, Northwestern U.) and Caslione, a business strategist and advisor to large and middle-market companies, outline a system for insuring against risk in a turbulent econom
Martin, a former executive for AT&T and noted business writer, uses interviews with leading marketing innovators to reveal innovative strategies for dealing with fragmented, globalized and technol
After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the st
Provides a guide to writing effective copy for the Internet, covering such topics as psychological motivators, constructing Web copy, email marketing, and promotional articles.
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss wit
In this guide, the authors explain how to market and sell products and services in the virtual world Second Life, with details on what Second Life is and how virtual currency works, notable communitie
In the mid-1980s, Smith, a noted authority on developing-world debt, was a brash young economic mercenary, traveling to war-torn countries to make and lose fortunes by buying and selling high-risk sec
New Jersey-based global consultant Fisher-Yoshida has specialized in organizational development and intercultural competence and diversity for 20 years, including 13 lived in Japan; organization effec
