Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business co
At some point, most people have been caught off guard by tough interview questions. This book helps readers take charge of the situation! In Acing the Interview, the employment expert Dr. Phil called
If you’re like most sales leaders, your incentive program is a constant challenge, as you try to jumpstart sales, energize a geographically dispersed and autonomous workforce, and motivate salespeople
No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This boo
Offering advice to human resources executives, this book provides guidance for both serving the company one works for and advancing one's own career. It specifically describes techniques for demonstr
"From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years.
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. When it comes to delivering great customer service and custome
This second edition of the bestselling guide by top human resources author Paul Falcone provides guidance for managers, including sample dialogues for how to broach uncomfortable conversations across
"The Sales Survival Handbook, the funniest sales book of all time." --Hubspot Working in sales, you have the opportunity to make more money and drink more coffee than you ever thought possible! You al
Seeks to dispel common myths about the difficulties of starting a business, providing over one hundred examples of start-ups that have overcome setbacks and found success.
What do you want to be when you grow up? That question nags at us long after childhood. Why is it so hard to figure out? Because finding your true calling takes courage. It means conquering fears, she
Direct selling is booming. It’s no surprise when you consider the benefits of launching a direct selling business—low start-up costs, strong earning potential, and a flexible work schedule. Currently
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stella
Drawing on his experience as director of product development at Harley-Davidson, Oosterwal analyzes Harley-Davidson's post-bankruptcy growth period, highlighting the role of improvements to the compan
As many businesses are discovering, customer behavior doesn’t always make sense. That really shouldn’t be surprising. As recent studies have shown, people tend to base their decisions on more subconsc
This practical EBay selling guide contains marketing tips designed to help both novice and full-time sellers "take their business to the next level." Ennico is a lawyer who specializes in small busine
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss wit
To stay on top, companies need to do more than just tread water—they need to grow. And that means that their employees need to develop and improve their skills at the same pace. More than ever, manage
A practical guide to personal management furnishes a collection of the best ideas on how to develop focused goals and plans in seven key areas and addresses such questions as how to balance one's pers
Branding consultant VanAuken presents advice on brand management in the form of textual explanation, brief case studies, and checklists. He organizes the material into sections that deal with brand de
Tells how to find prospective customers, make effective use of the telephone, identify those in authority, deal with receptionists, and evaluate one's performance
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
Why not make money off that empty room? Home-hosting platforms like Airbnb have inspired millions of homeowners to start a vacation rental business. One room is all it takes to generate real income-if
Provides guidance and motivation to those committed to health and wellness by following a plant-based diet, including information on how to break old food additions, translate your favorite recipes to
Is your workplace working for you and your employees? Studies show that unhealthy work habits, like staring at computer screens and rushing through fast-food lunches are taking their toll in the form
Simmons presents students, academics, general interest readers, and professionals working in a wide variety of contexts with the second edition of her comprehensive guide to bringing the power of effe
Brand tracking, CRM programs, trade shows, online behavior tracking, satisfaction studies. Mounds of marketing metrics are generated across touchpoints and channels. It can be information overload--to
Managing people is a tricky business—and managers and small business owners need a clear understanding of the essentials of human resources to survive. The original edition of The Manager’s Guide to H
People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Based on research performed by the prestigious Saratoga Institute, The 7 H
Deutschendorf is an emotional intelligence (EI) coach in Canada, and he has written this guide for general readers who want to develop "advanced common sense" to resolve conflicts, achieve monetary su
After explaining the financial rationale behind improving customer service, this business management book outlines a framework for handling customer questions and preventing unnecessary contact, offer
Managing people is a tricky business—and managers and small business owners need a clear understanding of the essentials of human resources to survive. The original edition of The Manager’s Guide to H
Ruffa describes the concept of lean dynamics for use in improving business during uncertain times, which combines lean manufacturing with initiatives that use internal measures to deal with external c
How effective a meeting will be depends on the tone set in the first few minutes...and it’s up to the person running it to set that tone. Quick Meeting Openers for Busy Managers gives readers the tool
"Decades of research have proven the value of reading aloud to children, and the years between birth and age two are arguably the most crucial for language development. As a parent, it's important tha
