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Newly expanded and updated to meet the needs of today's technicians, Practical Heating Technology, 2E offers comprehensive, in-depth coverage of modern heating theory, systems, and service. This book

The BTU Buddy Notebook is a collection of more than 50 unique service call scenarios conducted by an HVAC technician which describe real-life service scenarios related to troubleshooting. Many high q

In this practical text, readers "watch" experienced and effective psychologists, counselors and other human service professionals practice consultation and collaboration. By reading and responding to

This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medica

A popular classroom assessment tool, this supplement is widely used by pre-service and in-service teachers to assess or test students' reading progress. It also serves as a practical guide for reading

Single copy of Dogs at Work. Discover how service dogs are trained and how these dogs help people.

This trusted text provides students who plan to enter government service and those engaged in mid-career education for public administration with a readable and interesting treatment of the field of a

Ideal for pre-service and in-service teachers, POWERFUL SOCIAL STUDIES FOR ELEMENTARY STUDENTS outlines ways to select content and teach history, geography, and social sciences more meaningfully. Hone

An introduction to field experiences for pre-service teachers, LENSES ON TEACHING, Fourth Edition is a combined workbook and text that student teachers can use to focus their observations in elementar

In Marketing Research, the authors offer undergraduate and MBA students a compelling introduction to the field with extensive use of global, technology, service, and small business examples. Distincti

Developed by the Oklahoma Climatological Survey (OCS) research and service facility, in concert with the University of Oklahoma, EXPLORATIONS IN METEORLOGY places a strong emphasis on helping students

Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sig

Teaching, Leading, and Learning encourages pre-service and in-service teachers to question the "why, what, when, and how" of instructional strategies. The text combines theory and cu

For students in food service and culinary arts programs at community and private colleges, Ice Sculpting the Modern Way, is a collaborated effort by three professional chefs who have extensive, but va

This practical, classroom-oriented text helps pre-service and in-service teachers determine how technology can support the education of exceptional students. It examines many types of technology and t

Offering an excellent, client-oriented, results-driven means for studying practice evaluation, this book brings together practice, research, structural change in service delivery, and specific skills

Handling crisis situations is a scary and often intimidating task for many beginning and even seasoned counselors, social workers, human service workers, psychologists, nurses, police officers and oth

This text teaches pre-service special education teachers how to teach children with physical disabilities and health impairments (i.e., orthopedic impairments, visual impairments, deaf-blindness, etc.

The authors challenge pre-service special education and regular education teachers to develop the knowledge and skills to produce and support "inclusive school communities." Pre-service teachers are i

This text offers students–pre-service teachers–strategies and skills for classroom management that will empower both the children they will teach and themselves. Nakamura offers a practical, yet novel

In a supplement to standard human service texts, instructors from Kingsborough Community College (City U. of New York) provide information about careers in the helping professions in general, and in n

Based on the National Organization of Human Service Workers (NOHSE) Ethical Code of Conduct, this detailed guide to ethical decision-making provokes thoughtful consideration of all sides of various et

The Total Car Care series continues to lead all other do-it-yourself automotive repair manuals. This series offers do-it-yourselfers of all levels TOTAL maintenance, service and repair information in

Gain a solid understanding of what is arguably the most critical and complex component of global supply chains with Novack/Gibson/Suzuki's TRANSPORTATION: A GLOBAL SUPPLY CHAIN PERSPECTIVE, 10E. You learn the fundamental role and importance of transportation in companies and society as you study the current complex environment of transportation service. The authors introduce the role of transportation in supply chains and provide an overview of the operating and service characteristics, cost structure and challenges that today's transportation providers face. Updates throughout this edition highlight critical transportation management issues with insights into the strategic activities and challenges in the movement of goods through the supply chain. You examine global topics with the latest coverage of hard and soft technology and interesting discussions of fuel, energy, managerial, economic and environmental issues.

The concept of Lean is often associated with manufacturing and production processes. While the origin of such systems derives from the Toyota Production System it is in now being applied in service in

The creative and science-driven design of the point of sale has become a crucial success factor for both retailers and service businesses. In the newly revised and expanded edition of this book, you w

The first edition of DELMAR'S AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST PREPARATION MANUAL for the G1 Maintenance and Light Repair exam now contains even more content so you can pass your ASE exam the

The fifth edition of DELMAR'S AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST PREPARATION MANUAL for the Medium/Heavy Duty Truck T3 Drive Train exam now contains even more content so you can pass your ASE ex

The fifth edition of DELMAR'S AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST PREPARATION MANUAL for the Medium/Heavy Duty Truck T4 Brakes exam now contains even more content so you can pass your ASE exam t

The fifth edition of DELMAR'S AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST PREPARATION MANUAL for the Medium/Heavy Duty Truck T3 Drive Train exam now contains even more content so you can pass your ASE e

The fifth edition of DELMAR?S AUTOMOTIVE SERVICE EXCELLENCE (ASE) TEST PREPARATION MANUAL for the Medium/Heavy Duty Truck T1 Gasoline Engines exam now contains even more content so you can pass your

Facials are the core of any aesthetician's practice. Regardless of the type of spa you are working at, facials will be a service that you perform every day. But, there are many different types of faci

Based on the 2010 Edition of NFPA Standard 1035, Fire and Life Safety Educator is a comprehensive and reader-friendly guide for those who are involved in public education for the fire service. Drawing

With more natural gas vehicles on the roads than ever before, today's technicians need to be prepared to service these vehicles, both in the shop and in a testing environment for ASE certification. T

This is intended as a companion to Generalist Case Management: A Method of Human Service Delivery (2005), written by the same authors (both of the U. of Tennessee), which introduces the fundamentals o

Business paradigm shifts are rare. However, the shift to a services-dominant economy and to services-dominant value creation genuinely merits the designation. Almost 80% of GDP in developed economies

Unsettled times can arise from a variety of causes, including ones that are environmental, climatic, economic, social or political in nature. They can result in citizens' loss of homes and possessions

We are witnessing an explosion in the use of handheld mobile devices worldwide. Recent polls have shown that many people own and use more than one mobile device, and some use as many as three or four.

Sanctity is a concept recognized by Muslims throughout the Islamic world, and often motivates observances with highly localized characteristics. Julian Millie spent a year attending a supplication rit