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Service-Learning Companion
滿額折
出版日:2007/07/16 作者:Dawn Duncan; Joan Kopperud  出版社:Cengage Learning  裝訂:平裝
More and more, students, instructors, and institutions are seeing how service learning--a means of combining community service with academic education--enhances the studies, careers, and overall lives
優惠價: 79 2130
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Quick Coach Guide to Service Learning
滿額折
出版日:2009/05/15 作者:Ellen Hajek  出版社:Cengage Learning  裝訂:平裝
Today, community service activities are being combined with academic instruction to make learning experiences more meaningful and to show students the importance of giving back to the community. This
優惠價: 79 359
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Essential Calculus:Early Transcendental Functions 5/e (Metric Version)
90 折
出版日:2024/01/01 作者:Ron Larson; Bruce H. Edwards  出版社:Cengage Learning  裝訂:平裝
DescriptionWelcome to the International Metric Version of Essential Calculus: Early Transcendental Functions. For this metric version, the units of measurement used in most of the examples and exercises have been changed from U.S. Customary units to metric units. We did not convert problems that are specific to the U.S. Customary units, such as dimensions of a baseball field or U.S. postal rates. We are excited to offer you a new edition with more resources then ever that will help you understand and master calculus. This text includes features and resources that continue to make Essential Calculus: Early Transcendental Functions a valuable learning tool for students and a trustworthy teaching tool for instructors.Essential Calculus: Early Transcendental Functions provides the clear instruction, precise mathematics, and thorough coverage that you expect for your course.FeaturesNEW Big Ideas of CalculusWe have added a new feature to help you discover and understand the Big Ideas of Calc
優惠價: 9 1215
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The New Social Learning ─ A Guide to Transforming Organizations Through Social Media
66 折
出版日:2010/08/01 作者:BINGHAM  出版社:Cengage Learning  裝訂:平裝
Most business books on social media have focused exclusively on using it as a marketing tool. Many employers see it as simply a workplace distraction. But social media has the potential to revolutioni
優惠:挖寶專區-原文書 優惠價: 66 500
庫存:1
Teaching, Leading, And Learning In Pre K-8 Settings—Strategies For Success
滿額折
出版日:2004/06/25 作者:Rita A. Jensen; Therese J. Kiley  出版社:Cengage Learning  裝訂:平裝
Teaching, Leading, and Learning encourages pre-service and in-service teachers to question the "why, what, when, and how" of instructional strategies. The text combines theory and cu
優惠價: 79 5162
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Integrating the Arts Across the Elementary School Curriculum
90 折
出版日:2011/01/01 作者:R. Phyllis Gelineau  出版社:Cengage Learning  裝訂:平裝
This book is designed to assist pre-service and in-service classroom teachers in weaving music, visual arts, drama, and movement into the elementary school curriculum--thereby stimulating the learning
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Service Innovation
90 折
出版日:2016/03/23 出版社:Cengage Learning  裝訂:平裝
All the world’s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and emp
優惠價: 9 2428
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Modeling Service Systems
90 折
出版日:2015/11/13 出版社:Cengage Learning  裝訂:平裝
Service Science is the study of co-creative systems. The ever-broadening interest in Service Innovation pursues the effective and efficient design and management of co-creative systems, which can be a
優惠價: 9 1416
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A Guide to Customer Service Skills for the Service Desk Professional
90 折
出版日:2014/05/07 作者:Donna Knapp  出版社:Cengage Learning  裝訂:平裝
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill req
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
SERVICE MINING
90 折
出版日:2014/01/31 作者:Wei Lun Chang  出版社:Cengage Learning  裝訂:平裝
Information technology and the discipline of service science have changed the way we think about, develop and deliver service and services. This book will introduce a novel concept, service mining, to
優惠價: 9 2428
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ACHIEVING SERVICE EXCELLENCE
90 折
出版日:2013/12/06 作者:Carl M. Chang  出版社:Cengage Learning  裝訂:平裝
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable suc
優惠價: 9 2428
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The Service Consultant ― Principles of Service Management and Ownership
90 折
出版日:2013/04/16 作者:Ronald a Garner; C. William Garner  出版社:Cengage Learning  裝訂:精裝
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to m
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Teaching in Today's Inclusive Classrooms
90 折
出版日:2011/12/15 作者:Richard M. Gargiulo; Debbie Metcalf  出版社:Cengage Learning  裝訂:平裝
This text for pre-service general and special educators presents strategies for reaching all learners, using the universal design for learning (UDL) approach. The book includes teacher voices and stud
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Service Consultant C1
90 折
出版日:2011/10/07 作者:Delmar Learning  出版社:Cengage Learning  裝訂:平裝
The fifth edition of Delmar?s Automotive Service Excellence (ASE) Test Preparation Manual for the C1 SERVICE CONSULTANT certification exam contains an abundance of content designed to help you succes
優惠價: 9 1424
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Understanding Food
90 折
出版日:2010/06/01 作者:Amy Christine Brown  出版社:Cengage Learning  裝訂:精裝
UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant informat
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A Guide to Customer Service Skills for the Service Desk Professional
90 折
出版日:2010/03/27 作者:Donna Knapp  出版社:Cengage Learning  裝訂:平裝
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill requ
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Administrative Medical Assisting
90 折
出版日:2007/12/18 作者:Marilyn T. Fordney; Linda L. French; Joan Johnson Follis  出版社:Cengage Learning  裝訂:平裝
This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medica
優惠價: 9 3198
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出版日:2002/01/01 作者:CAREER SOLUTIONS TRAINNING GROUP  出版社:Cengage Learning  裝訂:平裝
Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways t
優惠價: 1 650
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Service Design ─ A Collaborative Approach
90 折
出版日:2017/05/29 作者:Lia Patricio  出版社:Cengage Learning  裝訂:平裝
This book provides a collaborative approach to service design, integrating three service design dimensions to facilitate and guide multidisciplinary teams in this endeavor. These dimensions are servic
優惠價: 9 2428
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DESIGNING SERVICE PROCESSES TO UNLOCK VALUE, SECOND EDITION
90 折
出版日:2016/07/29 出版社:Cengage Learning  裝訂:平裝
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are
優惠價: 9 2428
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Designing Service Processes to Unlock Value
90 折
出版日:2012/11/20 作者:Joy Field  出版社:Cengage Learning  裝訂:平裝
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are
優惠價: 9 2428
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LEAN SIGMA METHODS AND TOOLS FOR SERVICE ORGANIZATIONS
90 折
出版日:2012/11/14 作者:MOTWANI  出版社:Cengage Learning  裝訂:平裝
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book us
優惠價: 9 2428
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Automotive Service
90 折
出版日:2011/07/01 作者:Tim Gilles; Chuck Rockwood  出版社:Cengage Learning  裝訂:平裝
The Lab Manual to accompany Automotive Service, 4e allows students to put their knowledge of automotive systems to work. Activity sheets reinforce theory learned in the core text through parts identif
優惠價: 9 2914
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The World of Customer Service
90 折
出版日:2011/06/20 作者:Pattie Gibson  出版社:Cengage Learning  裝訂:平裝
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This
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Math Principles for Food Service Occupations
90 折
出版日:2011/02/01 作者:Anthony J. Strianese; Pamela P. Strianese  出版社:Cengage Learning  裝訂:精裝
MATH PRINCIPLES FOR FOOD SERVICE OCCUPATIONS, 6E stresses the direct relevance of math skills in the food service industry while teaching the basic math principles that affect everything from basic re
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Modern Food Service Purchasing
90 折
出版日:2010/03/01 作者:Robert Garlough  出版社:Cengage Learning  裝訂:精裝
MODERN FOOD SERVICE PURCHASING is designed specifically to provide culinary arts professionals with current, in-depth coverage of the essential concepts of purchasing, storeroom operations, and finan
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
10 Steps to Successful Customer Service
90 折
出版日:2010/02/28 作者:Maxine Kamin  出版社:Cengage Learning  裝訂:平裝
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creating satisfied,
優惠價: 9 808
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A Guide to Service Desk Concepts
90 折
出版日:2009/03/11 作者:Donna Knapp  出版社:Cengage Learning  裝訂:平裝
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills requi
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement
90 折
出版日:2008/10/08 作者:Gerald M. Taylor  出版社:Cengage Learning  裝訂:精裝
Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environme
優惠價: 9 2428
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Automotive Service Management Series
90 折
出版日:2003/07/01 作者:Mitch Schneider  出版社:Cengage Learning  裝訂:平裝
This pioneering eight-book series offers automotive repair shop owners and those wanting to be shop owners the necessary business and customer service skills to run a successful automotive service fac
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
出版日:2021/02/12 作者:Dennis Coon  出版社:Cengage Learning  裝訂:精裝
Coon, Mitterer and Martini's bestselling PSYCHOLOGY: MODULES FOR ACTIVE LEARNING, 15th Edition combines clear learning objectives, an engaging style, appealing visuals and detailed coverage of core to
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
出版日:2019/03/15 作者:Tim Gilles  出版社:Cengage Learning  裝訂:平裝
The two-part Lab Manual contains activity sheets to help you master core concepts in the textbook. Lab Preparation Worksheets emphasize the practical, real-life skills you will need to service today's
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
出版日:2019/01/01 作者:Chris Hadfield; John Witthauer  出版社:Cengage Learning  裝訂:平裝
This trusted text provides a comprehensive, accessible overview of automotive systems to prepare you for all aspects of work in the field. BASIC AUTOMOTIVE SERVICE & SYSTEMS, Sixth Edition, includes a
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
PROJECT-BASED LEARNING
90 折
出版日:2016/12/31 出版社:Cengage Learning  裝訂:平裝
This book is aimed at MBA or executive students and deals with the topic of project-based learning. Project-based learning is involves a different way of gathering knowledge than traditional lectures
優惠價: 9 2428
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Service Excellence ─ Creating Customer Experiences That Build Relationships
90 折
出版日:2016/03/26 出版社:Cengage Learning  裝訂:平裝
By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book pro
優惠價: 9 2428
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Introduction to Learning and Behavior
90 折
出版日:2016/01/05 作者:Russell A. Powell; P. Lynne Honey; Diane G. Symbaluk  出版社:Cengage Learning  裝訂:平裝
Offering a variety of innovative teaching tools, INTRODUCTION TO LEARNING AND BEHAVIOR, 5th Edition provides a clear introduction to the principles of learning and behavior. Designed to strike a balan
若需訂購本書,請電洽客服 02-25006600[分機130、131]。
Obtaining Value from Big Data for Service Delivery
90 折
出版日:2015/12/19 出版社:Cengage Learning  裝訂:平裝
Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especia
優惠價: 9 2428
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TD at Work Issue 1510 ─ Blended Learning That Works
90 折
出版日:2015/10/01 作者:Diane Senffner; Leslie G. Kepler  出版社:Cengage Learning  裝訂:平裝
This TD at Work discusses when blended learning is an effective choice, how blended learning is delivered, which blended learning modality to use for different types of learning, key information for m
優惠價: 9 1011
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MANAGING LEARNING PROGRAMS
90 折
出版日:2015/10/01 作者:Lisa Downs  出版社:Cengage Learning  裝訂:平裝
“Managing Learning Programs Step by Step” provides the tools and information to give learning professionals a road map to create or re-energize their learning program.
優惠價: 9 1011
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Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society
90 折
出版日:2015/07/27 作者:Toshiaki Kurokawa  出版社:Cengage Learning  裝訂:平裝
Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are th
優惠價: 9 1416
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