Information technology and the discipline of service science have changed the way we think about, develop and deliver service and services. This book will introduce a novel concept, service mining, to
Over the past several years, leading companies have entered a period of marketing and operational intersection and convergence. During this time, those of us who actively follow and consult with compa
Now in its 11th Edition, CURREN'S MATH FOR MEDS: DOSAGES AND SOLUTIONS is the preeminent authority on drug dosage calculations, ratio and proportion, and medication safety. Often imitated yet never eq
Taken from the pages of today's business leaders, this new ASTD title presents strategies for global-minded and agile companies to successfully set strategy, identify and solve complex problems, and g
Organizational and individual change are constant—it’s not a race to the finish line. Rapid Retooling shows readers how to constantly and rapidly adapt—or “retool”—themselves, their employees, and the
Employing the central integrative theme of power, POWER AND SOCIETY, Thirteenth Edition introduces readers to each of the social sciences and demonstrates how they differ in their focus and methods. I
Europe's place in the world throughout the narrative and in the primary source feature, "The Global Record." The seventh edition has been carefully revised and edited for greater accessibility, and fe
Filled with updated research and findings, the tenth edition of Schultz and Schultz's THEORIES OF PERSONALITY gives you a clear and cogent introduction to this dynamic field. Organized by theory, this
Ideal for reference in the classroom or office, this brief and easy-to-navigate handbook puts clear and concise grammar, style, mechanics, and punctuation information, as well as strategies for writin
Ideal for reference in the classroom or office, this brief and easy-to-navigate handbook puts clear and concise grammar, style, mechanics, and punctuation information, as well as strategies for writin
Gordon (International Academy of Design and Technology, Tampa, FL) presents an updated text for students and professionals working with the full range of emerging and evolving media. Written for use i
Mazzeo (human movement, sport and leisure studies, Bowling Green State U.) and Mangili (fitness, U. of North Carolina at Chapel Hill) provide a fitness textbook for future fitness professionals and st
The collection is for courses in the history of science and technology, or science and society courses. The 28 essays cover thinking about technology, debating technology 1960s style and 21st-century
Damer (philosophy, Emory and Henry College) shows students how to attack faulty reasoning and support their beliefs and actions with good reasons. He offers a suggested code of intellectual behavior t
Renowned for its writing style and trendsetting art, PLANT STRUCTURE AND FUNCTION provides real-world applications and helps you think critically about them. The new edition offers a new Learning Road
Shaw (San Jose State U.) and Barry (Bakersfield College) expose students to key moral issues that arise in various business contexts and explain their moral, social, and economic contexts. They introd
Raise the academic bar for your students and watch their confidence and student success skills increase. STUDENT SUCCESS IN COLLEGE: DOING WHAT WORKS! offers an accessible and relevant way for student
Hansen (Yale) and Curtis (California State U., Long Beach) use the theme of movement and contact of peoples, ideas, trade goods, and artistic motifs to increase students' understanding of world histor
"Politics is a gateway to a broader and better understanding of human nature, society, and the world." This idea has inspired each edition of UNDERSTANDING POLITICS: IDEAS, INSTITUTIONS, AND ISSUES. T
Renowned for its writing style and trendsetting art, ANIMAL STRUCTURE AND FUNCTION provides real-world applications and helps you think critically about them. The new edition offers a new Learning Roa
The solar energy industry is growing and so is the demand for skilled and certified photovoltaic professionals. The NABCEP Entry-Level PV Exam ensures and reinforces that the professional has attaine
Easy to understand and to the point, PRACTICAL MANAGEMENT SCIENCE uses an active-learning approach and realistic problems to help you understand and take advantage of the power of spreadsheet modeling
This workbook/study guide is organized by chapter and includes chapter summary, important concepts, self-test true/false, multiple choice, and essay type questions and answers. A list of additional su
Smalley, Ruetten and Kozyrev compiled a comprehensive, concise guide of academic writing and grammar for high-intermediate and advanced level students of English as a Second or Foreign Language (ESL/E
This textbook helps students understand fiction, poetry, and drama and how to write essays and papers about literature. After an introductory guide to writing that includes sample papers, each genre i
Ideal for reference in the classroom or office, this brief and easy-to-navigate handbook puts clear and concise grammar, style, mechanics, and punctuation information, as well as strategies for writi
Consulting Basics is a comprehensive and frank overview of both the mindset and the practical steps needed to become a consultant. This book is written for trainers, learning professionals, and human
Policing and Society: A Global Approach covers a wide range of topics related to policing, with strong sociological analysis and an emphasis on global concepts and issues. This well-organized, reade
BUSINESS ENGLISH can help you become a successful communicator in any business arena with its proven grammar instruction and supporting in-text and online resources. The market leader in grammar and
: Written by Susan McMurry, the Study Guide and Solutions Manual provide answers and explanations to all in-text and end-of-chapter exercises. The PowerLecture Instructor's CD contains a three-chapter
With the much-anticipated arrival of Adobe Flash CS4 comes the opportunity to create even more exciting and effective interactive experiences and animations on the Web. And this innovative book will
A first in the field and true classic, CRIME VICTIMS: AN INTRODUCTION TO VICTIMOLOGY offers the most comprehensive and balanced exploration of victimology - a vital new and, at times, controversial br
Boyer/Verma's breakthrough text meets today's student and instructor's needs and redefines the marketplace. Their text is briefer than most, taking all of the vital core concepts and building upon the
As visual design technology and tools become more accessible and widely used, it is important for digital artists to learn and apply fundamental design techniques to their work. Visual Design Fundamen
Filled with updated research and findings, the ninth edition of Schultz and Schultz's THEORIES OF PERSONALITY gives you a clear and cogent introduction to this dynamic field. Organized by theory, this
A new and improved workbook, lab manual, and video guide provides more extensive practice for each section of each chapter, giving the learner more differentiated practice and the instructor greater s
Module 17 explores the concept of information literacy and its importance to students entering the workplace today. Activities and suggestions focus on effective library and Internet use as well as in
Developed at the University of Massachusetts Amherst and class-tested by hundreds of students, Organic OWL is a customizable and flexible web-based homework system and assessment tool. Organic OWL pro
Developed at the University of Massachusetts, Amherst, class-tested by thousands of students, and used by over 200 institutions and 50,000 students, OWL is a customizable and flexible cross-platform w
Student Achievement Series: The Enduring Vision, is an innovative survey text and part of a program developed in partnership with teachers and students to meet the learning, study, and assessment goal
