Has there been a transformation of public service employment relations in Europe since the crisis? Public Service Management and Employment Relations in Europe examines public service employment relat
Disrupting assumptions and commonsensical ideologies of "service," Service Learning as a Political Act in Education presents a clear and systematic analysis that unveils the rampant contradictions wit
Worldwide there has been a growth in service user involvement in education and research in recent years. This handbook is the first book which identifies what is happening in different regions of the
Ethical Dilemmas in the Creative, Cultural and Service Industries enhances professional ethical awareness and supports students' development of skills for ethical decision-making in these growing sect
In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the UK. In 2015,
Ethics is a moral, philosophical, cultural and professional issue and it is an issue that specifically impacts on interpreting. The challenge and complexity of Public Service Interpreting (PSI) lies i
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show h
Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contribut
The Chinese Maritime Customs Service was an institution which for over eighty years held an integral role in facilitating foreign trade along the China coast and waterways. Established as the Imperial
In this book, the author contends that when the justices of the Supreme Court ruled the legislative veto unconstitutional in the 1983 case of 'Immigration and Naturalization Service versus Chadha', th
Part of the 'Chartered Management of Institute' series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, samp
This book argues that the area of special education namely, pre-service and in-service teachers, counsellors, and psychologists can better prepare individuals with disabilities in making a successful
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
This book is a political economic analysis of China’s transformation to become a global aviation power. It explores how China’s policy goal has been achieved and executed through bilateral air service
This book is a political economic analysis of China’s transformation to become a global aviation power. It explores how China’s policy goal has been achieved and executed through bilateral air service
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
Counselling skills are very powerful. Being really listened to and receiving compassionate empathy without being judged is a core part of social work practice with service users. This book provides a
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Public service management is big global business and accounts for massive spending by governments in countries across the globe, rich and poor, developed and developing, left and right leaning, northe
Helping assistant professors and pre-tenure faculty balance competing obligations in teaching, research, and service, this comprehensive book explores the challenging path toward tenure. Drawing from
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
While there are a great variety of art projects that are interested in impact, in social and political terms, which present critical points of view, ranging from articulating a message to asking for p
Dialogue interpreting includes what is variously referred to in English as Community, Public Service, Liaison, Ad Hoc or Bilateral Interpreting - the defining characteristic being interpreter-mediated
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
How do the clothes we wear affect our moods and emotions? What message do our clothes send to the world about our values, personalities and the groups we belong to? And how does the fashion industry e
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
This book portrays how small, geographically dispersed, progressive social change and social service organizations working within a coalition are able to influence national level social policies. Base
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
A comprehensive manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels, this text balances insights from reading theo
A comprehensive training manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels in schools, colleges, universities, a
