Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference.Powerful Phrases for Effective Customer Servi
American Sentencing surveys what is known about the hottest topic in American criminal law reform. Massive efforts are underway to make sentencing more just and sentences more effective, and to reduce
Leadership is the habit of making good choices. Even in difficult and uncertain circumstances, the most effective leaders focus their attention and overcome entrenched patterns of behavior to push an
Sovereign wealth funds (SWFs) can be exceptionally effective tools for national resources revenue management in the current global economy. As a response to the challenges posed by financial shocks, S
In its quest for effective forms of political resistance, queer theory often promotes the opting out of our culture's dominant ideals––particularly its neoliberal narratives of success, cheerfulness,
The most effective words and phrases for soliciting funds from donors—in writing or in personPerfect Phrases for Fundraising helps you craft the appropriate message for appealing to donors in any fund
Tips to improve and quicken your boatkeeping, so you can stop working on your boat and go boating!Quick and Easy Boat Maintenance is perfect for boatowners who want simple, quick, cost effective ways
A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMASix Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfacti
Wasting time in pointless meetings....It’s the bane of work life—and the one thing that never seems to change. But meetings can be highly effective, says Martin Murphy, who has helped a “Who’s Who” of
This is a brand new edition of the Oxford Colour French Dictionary Plus. This dictionary is an effective and practical reference tool for any student, adult learners, or travellers. It is especially u
Are you struggling to stay afloat in a sea of paperwork, emails, meetings and an ever-growing to-do list? Are you working longer and longer hours ina vain attempt to catch up and, any time you do, the
