Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof
Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference.Powerful Phrases for Effective Customer Servi
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1
