We all want to get our message heard. And in Bang!, marketing gurus Linda Kaplan Thaler and Robin Koval tell us how. They and their talented colleagues are the brains behind a host of memorable and hi
Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers
Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls
Help couples make informed decisions and plan for their marriage service with this practical workbook. Includes a worksheet to help clergy and couples with their planning. Includes possible readings f
A sheep farmer receives a mysterious telephone call shortly after he buys a series of pictures painted on parchment. “Decipher the message in the parchment and right a great wrong,” the voice says. Pu
A first book of jobs that challenges stereotypes with its positive and inclusive message. The important message in this first book of jobs is that children can be whatever they want to be when they gr
Dan Farnworth brings vividly to life his astonishing experiences as a medic working on the frontline of the UK Ambulance Service. When the 999 call goes out, he has little idea what he will find - and
