Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a
Disruption Is ComingWhat is it you actually offer your clients? When you provide your service or product, does the client have something they can point to—a quantifiable return? Sure, you offer a prod
Acclaimed as the "the most objective prosecutors in the world", the German prosecution service has long attracted the attention in the past of comparative law scholars. At first glance, the institutio
Public Service Management and Employment Relations in Europe; Emerging from the Crisis? examines the consequences for public services and employment relations of the economic and financial crisis, pla
Booty Camp Dating Service is a wildly successful matchmaking company. The twist? Well, Wolf Saber --who inherited his gift-- is NEVER wrong when he matches people. It’s a gift passed down from his gra
In European External Action Service, Mauro Gatti provides a legal analysis of the EU’s ‘foreign ministry’ and assesses its capability to promote coherence in EU external relations.
Integrating Human Service Law, Ethics and Practice introduces students to the legal process and ethical considerations necessary for their understanding of practice within the human services sector. U
John Yochelson was seventeen when he first heard President Kennedy’s call, “Ask not what your country can do for you; ask what you can do for your country.” Responding to the call to public service, h
Network Function Virtualization: Service Function Chaining provides an architectural, vendor-neutral level overview of the issues surrounding the large levels of data storage and transmission requirem
Explore service learning scholarship, and important elements of program design that achieves both leadership learning and community impact. This volume provides an overview of the most up-to-date thin
In his first book, William R. Mora, a 30-year fire service veteran and fire safety advocate, discusses how to prevent traumatic structural firefighter fatalities. Firefighter disorientation is defined
This series is a welcome addition for parents looking for picture books with a message. Each book delivers an encouraging message about good health and hygiene in this well established series. The cha
These further enthralling exploits of Sir Leonard Wallace, the famous Chief of Secret Service and his no less famous lieutenants, Shannon and Cousins – cool, resolute, daring men, ready in an instant
Each new print copy of Brannigan’s Building Construction for the Fire Service, Enhanced Fifth Edition also includes Navigate 2 Advantage Access that unlocks a complete eBook, Study Center, homework an
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing servic
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing servic
From New York’s Staten Island Ferry to a double-decker bus in Washington, DC, a delightful service dog, named Tuesday, narrates this fun and exciting journey—with his disabled veteran partner—to a ver
The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communic
The Kurosagi gang encounters more bizarre horror as weird folktales of Japan reemerge with new faces in the modern day! The Corpse Delivery Service finds they're being beaten to their clients by a bik
This is Cisco's authorized, self-paced, foundation learning tool for the latest version of the Cisco Designing Network Service Architectures (ARCH 300-301) exam, now required for CCDP certification. I
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the global economy. As such, the effectiv
This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many econo
Randy Stoecker has been “practicing” forms of community-engaged scholarship, including service learning, for thirty years now, and he readily admits, “Practice does not make perfect.” In his highly pe
Randy Stoecker has been “practicing” forms of community-engaged scholarship, including service learning, for thirty years now, and he readily admits, “Practice does not make perfect.” In his highly pe
Municipalities face important water supply challenges. One response has been to render utilities independent from municipal government through alternative service delivery (ASD). For its proponents, A
This manual guides macro practitioners as they bring service users into the community planning process. The authors have developed the Community Development Planning Model (CDPM)-a cohesive eight step
As the number of service learning courses and their requirements increase, it is essential for academic librarians to partner with faculty and administration to include lifelong research skills compon
Medical and service robotics integrates several disciplines and technologies such as mechanisms, mechatronics, biomechanics, humanoid robotics, exoskeletons, and anthropomorphic hands.This book presen
Public Service Interpreting is a hugely complex activity, encompassing human, ethical, commercial and political dimensions. It is unseen and unrecognized by most of the population but vital to those w
The objective of this report is to inform an improved understanding of expenditure allocations and processes, the quality of service delivery in terms of inputs and outputs, and educational outcomes a
Technology-as-a-Service Playbook defines the tactical and strategic plays technology companies must run to build a profitable subscription business. Whether you are a pure-play cloud company or a trad
This volume gathers the peer reviewed papers which were presented at the 5th edition of the International Workshop “Service Orientation in Holonic and Multi-agent Man-ufacturing – SOHOMA’15” organized
The United States Postal Service is a wondrous American creation. Seven days a week, its army of 300,000 letter carriers delivers 513 million pieces of mail, forty percent of the world’s volume. It is
By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book pro
