Contributions from Finn Trosby, Kevin Holley, Ian HarrisWritten to celebrate the 25th anniversary of SMS standardization by the people who produced the standards, Short Message Service (SMS): The Crea
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Soci
Whether you are branding your company, your product, your service, or yourself, learn to boost the power of your story and convey a compelling message in any setting by incorporating villains, victims
Drawing on his own life and career and the rich lore of The Lion King, Alton Fitzgerald White, Broadway's longest running "King," delivers his message of service -- taking responsibility for and deriv
This book integrates the ideas of service-learning, positive youth development, and model communities into a book with a comprehensive message about making communities more democratic. Specifically, t
Low-performance government provides too little service for too much money. Breakdown is a serious risk. This is the stark message of the Volcker Commission report, which leads off High-Performance Gov
