Clearly arranged and filled with helpful examples, this reference presents 48 chapters that describe specific statistical methods used for quality science. Arranged alphabetically, each chapter conclu
Townsend and Gebhardt detail the three step learning cycle of organizations: investigating the situation, identifying failures and successes, and institutionalizing the lessons. They consider how the
Consultants Townsend and Gebhardt give managers and executives solid ideas about finding the right way to recognize the work of employees. They believe thanking employees is a necessary act of leaders
Service companies sometimes struggle with lean implementation due to the absence of a holistic approach to embed lean methods into the organizational fabric. Sarkar, author of several previous books o
This new handbook was developed to assist those preparing for the Certified Quality Process Analyst certification. It covers the certifications Body of Knowledge explicitly and comprehensively. The bo
This book focuses on the essential but somewhat neglected topic of the selection of Six Sigma projects. There is little material available on the process of making Six Sigma projects an integral part
Consultant Hacker and Washington (strategic management and organization, physical education and recreation, U. of Alberta) assess the power of the metaphor as they explore the world of the wild dogs o
This book focuses on statistical quality control (SQC), and covers such topics as: sampling, process set-up/verification and pre-control, control charts for variables and attributes, cumulative sum an
Because of the complexity of modern management systems, the criteria used to examine them are also complex and sometimes difficult to understand. This book helps performance-excellent examiners and or
HACCP has evolved over the years, and so has ASQ. As a result of this evolution, the ASQ Certified HACCP Auditor examination has also evolved. It first started as an add-on certification to the Certif
This best-seller pocket guide prepares auditors to conduct internal audits against quality, environmental, safety, and other audit criteria. This handy pocket guide covers all the steps necessary to c
This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quali
International demand for improved corporate environmental stewardship has resulted in many firms approaching regulations and policies as just another requirement of doing business. Consultant Kausek,
Completely updated and revised, this book is a comprehensive resource for engineers both studying for the Certified Quality Engineer exam and also on the job. Every quality engineering concept and tec
If a business expects to be a player in their market segment, their product(s) must have the quality expected by their customers. This can only be accomplished with test equipment that produces repeat
This volume presents a question-and-answer session with the leaders of seven educational organizations that have successfully used the Baldrige Education Criteria for Performance Excellence. Some of t
Many companies have customer loyalty research programs.But most of those programs fall short of their intended purpose, either because they fail to include important drivers of loyalty or becaus
The Quality Rubric teaches readers about “quality in education” and provides a comprehensive framework that can be used to guide the gradual deployment of quality values, principles, tools, and techni
Six Sigma is a highly flexible methodology and tool set, but few practitioners have successfully transferred the early successes Six Sigma enjoyed in manufacturing to sales and marketing. The opportun
“Knowledge is power.” That simple and short aphorism is so universally accepted that it’s embedded in our everyday thinking and speech. But it’s only half right: knowledge without the ability to expre
This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first
Revision of ISO 14001, Environmental management systems – Specification with guidance for use has generated questions among those responsible for implementing new environmental management systems and
Boot camp? What experienced, well-educated leader would want a book with the title Boot Camp for Leaders to be visible in his or her office? Such a title must indicate the intended audience is aspirin
Have your company’s products achieved what you hoped for – rapid customer uptake, high sales volume and revenue/profit? Can you produce them at high Sigma-levels for Critical to Quality requirements,
Contracts protect and direct relationships. This book is for anyone who prepares contract quality requirements for a supplier, is a supplier, or is affected in any way by a contract. Readers will lear
Two professors from the Norwegian University of Science and Technology present different techniques for analyzing business and industrial problems, collecting problem cause data, and eliminating the r
The purpose of this field guide is to assist the reader, step-by-step, in implementing a Quality Management System (QMS) in conformance with AS9100. This field guide has been created in order to foste
The use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most professionals entering the wo
The motivation for this book comes from the author’s extensive experience with trying to apply the standard measurement systems analysis methods to real-world problems that arise in manufacturing and
Recent advances in the measurement and management of customer value now make it a powerful tool for identifying and prioritizing Six Sigma projects. No longer do champions or black belts have to rely
To compete successfully in today’s economy, organizations need to be as good as or better than their global competitors. This goes not only for quality, but also for costs and cycle times (lead time,
The purpose of this book is to provide practitioners with the tools necessary to utilize the Weibull distribution for modeling, analysis and problem solving. The book includes both basic and advanced
Nowhere is it written that a company, regardless of how large it is or how successful it might seem to be, will survive. There have been too many highly visible and painful reminders of this fact over
This book provides information and recommendations to help regulatory affairs and quality managers and consultants of software medical device design and development organizations navigate the complex
Northern Pipe Products is today experiencing unprecedented efficiencies, employee involvement, a vibrant and desired training program, record output per-man hour, and lowest overall waste in company h
This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principa
This book brings together, for the first time, two very powerful concepts: customer value and competitive planning. Together they create a powerful tool that will generate breakthrough strategies for
Meant for both new and experienced auditors, this book provides a detailed and structured examination of the audit process. It seeks to address the why’s of auditing, as well as the what’s and the how
5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for lit
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers l
