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There is no doubt that the various improvement methods work. Whether it is PDCA or 7-Step problem-solving or A3 or Is Is Not or DMAIC or any other tool, it has been used to great success in many organ

This book is written for the Six Sigma Black Belt who needs an understanding of many statistical methods but does not use all of these methods every day. It is intended to be used as a quick reference

Based on a study of nine health care organizations that have received the Baldrige Award since 2002, this book, by experienced Baldrige examiners and judges, reveals the award winners' processes for e

Bialek, president and CEO of the Public Health Foundation, gathers together physicians, practitioners, academics, consultants, and researchers in the public health community for this collection of qua

In this second edition of Continuous Improvement in the Science Classroom, Jeffrey Burgard shares new learning and insights from the last 10 years of workshop facilitation and his own classroom exper

After years of testing and application by government contractors, commercial manufacturing and service industries, c=0 sampling plans are widely understood to stand alone. This guide provides a set of

Dettmer (senior partner, Goal Systems International, "a consortium of management professionals") presents a heavily reworked version of Goldratt's Theory of Constraints (1996), which explained how to

Bjorn Andersen contends that continually making improvements to the way tasks of all sizes are done is the key to organizational success. In this resource for professionals and students, he presents a

Palmer is a management consultant specializing in leadership and organizational development. Written for people trying to improve their organizations executives, managers, project sponsors and leaders

Provides a link between accreditation standards of the Joint Commission on Accreditation for Healthcare Organizations (JCAHO) and quality tools needed to meet these standards. Demonstrates the use of

This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.