Conflict Resolution At Work For Dummies

A practical workplace guide to handling conflict effectively
Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.
One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
Helps managers and employees sort through problems and make the workplace a more rewarding place
No manager should be without Conflict Resolution at Work For Dummies!

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

Introduction.
Part I: Understanding Conflict in the Workplace.
Chapter 1: An Overview of Confl ict Resolution at Work.
Chapter 2: Understanding What People Bring to Conflict.
Chapter 3: Determining How Groups Contribute to Conflict.
Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict.
Chapter 5: Knowing When to Address Conflict.
Part II: Resolving a Conflict between Two or More of Your Employees.
Chapter 6: Developing a Plan and Preparing for a Meeting.
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda.
Chapter 8: Negotiating Possible Solutions to a Conflict.
Chapter 9: Offering Proposals and Crafting Agreements.
Chapter 10: Adapting a Confl ict Meeting for the Entire Team.
Chapter 11: Monitoring Agreements and Progress.
Part III: Using Additional Resources to Resolve the Conflict.
Chapter 12: Keeping a Team Focused During a Conflict.
Chapter 13: Determining How Your Company Can Help.
Chapter 14: Getting Outside Experts to Facilitate Resolutions.
Part IV: Smoothly Handling Conflict When You’re One of the People Involved.
Chapter 15: Identifying What Both Sides Want.
Chapter 16: Asking for a Meeting to Talk about the Conflict.
Chapter 17: Sitting Down to Talk Through the Issues.
Chapter 18: Tailoring Your Approach to the Organizational Chart.
Part V: The Part of Tens.
Chapter 19: Ten Things You Can Control When You’re in an Unresolved Conflict.
Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict.
Chapter 21: Ten Pearls of Wisdom from Professional Mediators.
Index.