People And Organizations: Explorations Of Human-Centered Design

This book is about people who operate, maintain, design, research, and manage complex systems, ranging from air traffic control systems, process control plants and manufacturing facilities to industrial enterprises, government agencies and universities. The focus is on the nature of the work these types of people perform, as well as the human abilities and limitations that usually enable and sometimes hinder their work. In particular, this book addresses how to best enhance abilities and overcome limitations, as well as foster acceptance of the means to these ends.

William B. Rouse, PhD, is Executive Director of the Tennenbaum Institute at Georgia Institute of Technology and a Professor at the Institute's College of Computing and School of Industrial and Systems Engineering. He has held faculty positions at several other leading universities and has founded and led two innovative software companies. He is the author of hundreds of articles. Among his other books are Enterprise Transformation, Organizational Simulation, and Essential Challenges of Strategic Management, all published by Wiley. Dr. Rouse is a member of the National Academy of Engineering and a Fellow of the IEEE, INCOSE, INFORMS, and HFES.

Preface.
The Author.
Chapter 1: The Path of Serendipity.
Chapter 2: Estimation, Mental Models & Teams.
Chapter 3: Processes, Networks & Demands.
Chapter 4: Tasks, Errors & Automation.
Chapter 5: Failures, Detection & Diagnosis.
Chapter 6: Displays, Controls, Aiding & Training.
Chapter 7: Information, Knowledge & Decision Making.
Chapter 8: Products, Systems & Services.
Chapter 9: Invention, Innovation & Options.
Chapter 10: Challenges, Situations & Change.
Chapter 11: Value, Work & Transformation.
Chapter 12: People, Organizations, and Serendipity.
Index.