Failure to Communicate
商品資訊
ISBN13：9781578518999
出版社：Harvard Business School Pr
作者：WEEKS
出版日：2008/09/15
裝訂：精裝
版次：1
商品簡介
Drawing on her many years as a consultant and coach to leaders and executives, the author explains:
．Why we turn to ineffective tactics when the heat is on
．How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in
．Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged
．Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions
．How to get through the hardest conversations with your reputation and relationships intact
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