Zapp! ─ The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction

Most managers know that revitalization in their companies must occur from the ground up. But how can you get that message to your employees without applying the kind of pressure that makes them even less productive?
Empowerment is the answer, and it's easier to achieve than you may think. In this motivating book you will find specific strategies designed to help you empower your employees daily. More concrete than other works on participative management, Zapp! shows you how to encourage responsibility, acknowledgment, and creativity so that employees feel that they "own" their jobs. With hands-on examples, you will learn the basics that allow you to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results.
Best of all, you can use the techniques in Zapp! to pursue any number of business goals, whether you're trying to increase productivity, improve customer service, or innovate faster than the competition. It's all here, in an accessible guide for the successful managers of tomorrow.

William C. Byham, PhD, is president and cofounder of Development Dimensions International (DDI), which specializes in aligning clients’ people strategies with their business strategies. He is an internationally renowned speaker and has received numerous awards and citations, including Entrepreneur of the Year (1994) and CEO Communicator of the Year (1996). Byham lives in Pittsburgh, Pennsylvania.

Jeff Cox is the author of 20 books, has hosted two TV series, and was managing editor of Organic Gardening magazine for more than a decade. He lives in Sonoma County, California.