滿額折
The Concierge: Key To Hospitality
商品資訊
ISBN13：9780471528937
出版社：John Wiley & Sons Inc
作者：Bryson
出版日：1992/06/17
裝訂／頁數：平裝／256頁
定價
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90 折 5231 元
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商品簡介
作者簡介
目次
商品簡介
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
作者簡介
McDowell Bryson and Adele Ziminski are the authors of The Concierge: Key to Hospitality, published by Wiley.
目次
What Is a Concierge?.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
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