Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations

A new approach to understanding and improving performance and public value

This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiled in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award.

GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.

Introduction.

Preface.

Chapter 1: The Public Sector Squeeze.

Chapter 2: Zeroing In on Outcomes.

Chapter 3: Why Is It So Hard to Measure Public Value?

Chapter 4: Defining Value.

Chapter 5: Measuring and Analyzing Public Service Value.

Chapter 6: Driving Results.

Chapter 7: The Key to Unlocking Public Value.

Appendix: Public Service Value Methodology.

Notes.

Bibliography.

About the Authors.

Index.